Configuring

[Reading time: 2 minutes] Overview In your voice smart routing, when you use the “distribute interaction to queue” action, you...

[Reading time: 2 minutes] Overview The Authentication methods module in the Maker allows you to configure authentication methods that can...

[Reading time: 5 minutes] This article is the entry point to the client account settings. It details the Account settings...

[Reading time: 2 minutes] Overview This article explains how to configure call recordings in INO cx. You can define access...

[Reading time: 3 minutes] Overview SIP endpoints allow you to connect external telephony systems to INO cx. They are used...

[Reading time: 5 minutes] Overview Trigger strategies define the conditions under which a chat plugin is displayed to visitors on...

[Reading time: 7 minutes] Overview Messaging smart routings process your messaging flow through various actions. They act as decision trees that...

[Reading time: 6 minutes] Overview The chat plugin is a widget you can embed on any website to let your...

[Reading time: 3 minutes] Overview his article explains how to have your outgoing SMS delivered by your own provider instead...

[Reading time: 17 minutes] Overview A messaging smart routing is built as a tree of actions. Each action performs a specific task —...

[Reading time: 7 minutes] Overview Email smart routings process your emails through various actions. They act as decision trees that qualify...

[Reading time: 17 minutes] Overview An email smart routing is built as a tree of actions. Each action performs a specific task —...

[Reading time: 7 minutes] Overview Voice smart routings process your call flow through various actions. They act as decision trees that...

[Reading time: 21 minutes] Overview A voice smart routing is built as a tree of actions. Each action performs a specific task —...

[Reading time: 12 minutes] Overview A Workflow is an automated process that runs in the background when a specific event happens —...

[Reading time: 3 minutes] Overview This article explains how to configure a Telegram bot in the Maker so its messages can be...

[Reading time: 6 minutes] This article explains how to create speech recognition dictionaries in the Maker and how to use them in...

[Reading time: 4 minutes] This article explains how to set how long recordings are kept on INO cx, what each...

[Reading time: 3 minutes] This article explains where to find the trace of the deletions made on your client account,...

[Reading time: 6 minutes] Overview The Security tab sits in the Maker, in the client account settings. Open your user capsule, click Client...