Using INO CX

[Reading time: 4 minutes] Overview The Sentiment analysis feature provides an automatic evaluation of the emotional tone of a recorded conversation. When...

[Reading time: 5 minutes] Overview The AI recording summary feature automatically generates a written summary of a call recording using artificial intelligence....

[Reading time: 7 minutes] Overview Chat is a real-time, synchronous messaging channel: the visitor and the agent converse live, similar...

[Reading time: 4 minutes] Overview Agents can send outbound SMS directly from the Banner. Two modes are available: This article...

[Reading time: 8 minutes] Overview Email is an asynchronous channel: unlike chat, the customer does not stay connected waiting for a real-time...

[Reading time: 9 minutes] Overview Voice is a real-time channel: customer and agent are connected at the same moment and the conversation...

[Reading time: 10 minutes] Overview The Invoices module lets an advisor create an invoice for a customer, present it to them through...

[Reading time: 5 minutes] Overview Silent monitoring (also called discreet listening) lets a manager listen to advisors’ live voice calls without taking part in...

[Reading time: 6 minutes] Overview This article is part of the Messaging pool series. It focuses on the Telegram channel. For the general overview...

[Reading time: 6 minutes] Overview This article is part of the Messaging pool series. It focuses on the Messenger (Facebook Messenger) channel. For the...