Using INO CX

[Reading time: 2 minutes] Overview The Knowledge base and the Document center are two resources available directly from the Banner....

[Reading time: 2 minutes] Overview The WhatsApp Campaigns feature allows you to send predefined WhatsApp messages to a list of...

[Reading time: 2 minutes] Overview The Statistics module in the Banner provides a quick summary of interaction activity for the...

[Reading time: 3 minutes] Overview Transcription provides automatic analysis of call recordings. When enabled, it processes voice interactions to produce:...

[Reading time: 4 minutes] Overview The Sentiment analysis feature provides an automatic evaluation of the emotional tone of a recorded conversation. When...

[Reading time: 5 minutes] Overview The AI recording summary feature automatically generates a written summary of a call recording using artificial intelligence....

[Reading time: 7 minutes] Overview Chat is a real-time, synchronous messaging channel: the visitor and the agent converse live, similar...

[Reading time: 4 minutes] Overview Agents can send outbound SMS directly from the Banner. Two modes are available: This article...

[Reading time: 8 minutes] Overview Email is an asynchronous channel: unlike chat, the customer does not stay connected waiting for a real-time...

[Reading time: 9 minutes] Overview Voice is a real-time channel: customer and agent are connected at the same moment and the conversation...