[Reading time: 1 minute] Overview The platform in a call center refers to the physical space where agents or call...

[Reading time: 3 minutes] Overview Definition & objectives A post-interaction qualification questionnaire is a set of questions that agents fill...

[Reading time: 2 minutes] Overview A transfer rule (or redirection rule) is a rule implemented in a system, to determine...

[Reading time: 5 minutes] This article is the entry point to the client account settings. It details the Account settings...

[Reading time: 2 minutes] Overview This article explains how to configure call recordings in INO cx. You can define access...

[Reading time: 7 minutes] Overview Email smart routings process your emails through various actions. They act as decision trees that qualify...

[Reading time: 17 minutes] Overview An email smart routing is built as a tree of actions. Each action performs a specific task —...

[Reading time: 21 minutes] Overview A voice smart routing is built as a tree of actions. Each action performs a specific task —...

[Reading time: 7 minutes] Overview Voice smart routings process your call flow through various actions. They act as decision trees that...

[Reading time: 12 minutes] Overview A Workflow is an automated process that runs in the background when a specific event happens —...