A webhook is data that is sent to you when someone performs an action on INO: log in, change activity, decline a call, etc. These are detailed and precise logs that you choose to receive. In this article we will see how to activate webhooks and configure them.

Overview Here is the complete list of prohibited senders for France. List DOMAIN SENSITIVE BRAND OADC  PROHIBITION TYPE Generic 3DSECURE...

[Reading time: 2 minutes] Overview Tasks helps agents manage their workload by centralizing tasks in a dashboard, allowing for creation,...

[Reading time: 1 minute] Overview Limitations refer to restrictions or constraints that govern the operation, performance or capabilities of the...

[Reading time: 1 minute] Overview The platform in a call center refers to the physical space where agents or call...

[Reading time: 3 minutes] Overview Definition & objectives A post-interaction qualification questionnaire is a set of questions that agents fill...

[Reading time: 2 minutes] Overview A transfer rule (or redirection rule) is a rule implemented in a system, to determine...

[Reading time: 2 minutes] The Maker offers advanced user management features, including specific functionalities for administrators. This article outlines what...

[Reading time: 3 minutes] Overview The Client account settings in the Maker allow you to manage global parameters for the...

[Reading time: 2 minutes] Overview This article explains how to configure call recordings in INO cx. You can define access...