PRODUCT UPDATE (VERSION 8) — WHAT’S NEW?

Summary

For messaging and collaborative tools: you can upload and send files from your computer or document center.
SMS campaigns: new right in the profile (identical to voice campaigns), inclusion of SMS campaigns in the Banner (“Campaign” tab).
It is now possible to associate SMS campaigns with CRM cards.
For the Salesforce connector: new available data for calls (queue name, unanswered calls).

For voice campaigns, new ways for phone number presentation to your customers:
- unique: the same number for all targets and all attempts.
- multi roundrobin: a number for targets that depends on load sharing.
- multi cascade: a number for attempts that depends on load sharing.
- multi-conditional: a number for targets that depends on conditions.
New public API routes:
- start and stop recordings
- responses to interaction surveys, retrieving a survey.
- manage voice and SMS campaigns in the profile: retrieve, add, delete.
- Click to email (same as click to call). Also available in interframe API.
- retrieving data in explorations.
- Search for landline telephone numbers in invoices.

A scheduled report can be sent to a deposit connector.
Billing data has been removed from Maker and is now available in Reporter as data sources (with access rights granted in the role).
New data source: records.
New data source: evaluations.

SSO connectors now display a pop-up on login. This change overcomes the issue of some SSO providers blocking iframe opening.

New column and filter for emails: forwarded (if forwarded by queue).
New email transfer types: to an external email address or to an external address in the INO cx directory.
Email: possibility to select the mailbox used for replying and forwarding. A mailbox must also be linked to the queue in order to reply to an email.
Invoices: new “landline telephone ” field. It is also available for Smart Routing actions linked to invoices (pay and search).
New look for the microphone mute button (Smart and Direct calls).
For incoming calls: if the caller is anonymous, it is labelled as such (banner and statistics).
No more “none” entry in required customized lists in a qualification questionnaire.

Scripts questions are now longer: up to 3,000 characters, versus 255 before.
For messaging Smart Routings: the “Message awaiting reply” action can now include up to 10 replies.
The “Targets” tab of the Banner now displays every single waiting target, regardless of their date.
Smart Routing “Pay/Search an invoice” action: you can now search by landline or mobile phone number, then sort by oldest or most recent.
New Smart routing magic input to get the last survey of an interaction: interaction.lastSurvey
It is now possible in Smart routings to search for a value in a customized list with a magic input.
Public holidays for Peru and Argentina have been added to calendars.
New webhook event: target modified.
For the 3 webhooks which notify a status, activity or flow change, the date has been added to the webhook data.
Standardisation of tokens’ display for CRM connectors, WhatsApp numbers, and Telegram bots. These tokens are now hidden in the Maker, unless the user has the right to modify the entity.
- In the same way, headers/body/responses columns in a Web Service are now hidden as well unless the user has the right to modify the entity.

For email and SMS data sources: new column “Email/SMS template”.
For incoming emails data sources: the useless “sender type” column has been removed.
The search bar is now available on the data sources page.

And some bug fixes.

Articles detailing the content of each of the Reporter’s data sources have been added to the help center.

Updated on 2024-08-23

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