Product update (version 1) — What’s new?
Summary Omnichannel Queues: overflow rules by proportion of connected users can now be set up in the “Waiting” section. Queue...
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Product update (version 2) — What’s new?
Summary Omnichannel Smart routing actions: new “Prioritize” parameter in the “Distribution to queue” action. Email New action: detect keywords (in... -
Product update (version 3) — What’s new?
Summary Omnichannel New “Outgoing” channel tab for the “Advisors” part of the Supervision, with updated “Perfomances” column. API interframes communication:... -
Product update (version 4) — What’s new?
Summary Global Single Sign-On is now available on INO cx with SAML 2.0. New “Home page” tab for all three... -
Product update (version 5) — What’s new?
Summary Maker New feature: repository connectors. Data can be kept at INO and/or stored elsewhere. S3 and FTP(S) are available,... -
Product update (version 6) — What’s new?
Summary Banner New feature: Scripts. Available for calls and messaging. They guide the advisor through the interaction, and can then... -
Product update (version 7) — What’s new?
Summary Banner New feature: start a videoconference (from voice or messaging interactions). Once rights have been activated in both queue... -
Product update (version 8) — What’s new?
Summary Banner For messaging and collaborative tools: you can upload and send files from your computer or document center. SMS... -
Product update (version 9) — What’s new?
Summary Banner New parameter in queues and voice campaigns to inform an agent they are supervised: during a call, if... -
Product update (version 10) — What’s new?
Highlights Maker Banner In the realtime Supervision module, a new column (number of messages awaiting reply) has also been added...