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INO CX has three main components, which we will review and explain here.

[Reading time: 2 minutes] If you’re new to INO, we recommend you first read the article ‘Banner, Maker, Reporter: an...

The Reporter is the 3rd INO application, and is dedicated to statistics: call distribution, agent activities, etc.

Here are the hardware requirements for optimal use of INO CX.

This article will serve as a glossary to explain the terms used in the INO application: when does an interaction start? When does it end and when does the post-interaction begin?

[Reading time: 5 minutes] If you’re new to INO, we recommend you first read the article ‘Banner, Maker, Reporter: an...

[Reading time: 2 minutes] Overview This article explains how user authentication works in INO cx, the different reconnection and disconnection...