{"id":7070,"date":"2026-09-24T09:41:41","date_gmt":"2026-09-24T07:41:41","guid":{"rendered":"https:\/\/help.ino.cx\/?post_type=ht_kb&p=7070"},"modified":"2026-09-25T11:40:14","modified_gmt":"2026-09-25T09:40:14","slug":"kpi_templates","status":"publish","type":"ht_kb","link":"https:\/\/help.ino.cx\/index.php\/help-center\/kpi_templates\/","title":{"rendered":"KPI and calculated data templates by data source"},"content":{"rendered":"\n
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[Reading time: 15 minutes]<\/em><\/p>\n\n\n\n

This article is a catalogue: it lists, data source by data source, the KPIs and calculated data provided in advance. It does not explain again what a KPI is or how to create one, as those topics are covered in KPIs in explorations<\/a> and Calculated data customized (KPI)<\/a>.<\/em><\/p>\n\n\n\n

Note:\u00a0the acronyms used in KPI names, such as ATT, AHT, ACW, hold time, QS or SLA, are defined with their formulas in\u00a0Terms and vocabulary<\/a>, section Statistics vocabulary.<\/em><\/p>\n\n\n\n

Overview<\/h2>\n\n\n\n

When you create an exploration in the Reporter, you do not have to start from a blank page. Every data source comes with templates<\/strong>: ready-made KPIs you can drop straight into your exploration, and calculated data.<\/p>\n\n\n\n

This calculated data serves two purposes: it feeds the KPI templates, and you can reuse it to build a KPI that does not exist among the templates. That is why it is listed separately in this article.<\/p>\n\n\n\n

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You find them when you create an exploration, in its KPIs<\/strong> tab. The calculated data provided appear alongside the ones you create yourself.<\/p>\n\n\n\n

Note: KPI templates and calculated data that is provided cannot be edited or deleted<\/em>. If you need a variant, create your own calculated data or KPI<\/em>. <\/p>\n\n\n\n

1. Prerequisites<\/h2>\n\n\n\n