{"id":6401,"date":"2026-06-01T16:53:20","date_gmt":"2026-06-01T14:53:20","guid":{"rendered":"https:\/\/help.ino.cx\/?post_type=ht_kb&p=6401"},"modified":"2026-06-10T16:35:05","modified_gmt":"2026-06-10T14:35:05","slug":"product-update-version-14-whats-new","status":"publish","type":"ht_kb","link":"https:\/\/help.ino.cx\/index.php\/help-center\/product-update-version-14-whats-new\/","title":{"rendered":"PRODUCT UPDATE (VERSION 14) \u2014 WHAT\u2019S NEW?"},"content":{"rendered":"\n
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Highlights<\/h2>\n\n\n

Brand new AI features!<\/strong><\/p>\n

This new INO cx version introduces 3 AI-powered features for recordings. See below for functional details and explanations. These features are available as a paid add-on \u2014 please contact your account manager for pricing and activation on your account.<\/p>\n\n\n

Banner<\/h3>\n\n\n\n
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  • New AI feature: transcription<\/strong>, available for queue and voice campaign records (stereo mode only). Once the recording is complete, the transcript is available in the record details view. 3 possible statuses: in preparation, in progress, error.<\/li>\n<\/ul>\n\n\n\n
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    • New AI feature: transcription <\/strong>for smart <\/strong>and personal voicemailboxes <\/strong>with a setting to be activated in the Maker module and \u2018My Account\u2019 respectively. Once the transcription is complete, it can be copied, downloaded, and sent by email (if the parameter is enabled).<\/li>\n\n\n\n
    • All transcripts <\/strong>(queues, voice campaigns and voicemails recordings) include automatic language detection.<\/li>\n\n\n\n
    • AI summary for recordings<\/strong> is now available for queues and voice campaigns (stereo only). A minimum recording duration of 30 seconds is required to trigger the summary, and you can increase this threshold. Once the summary is available, it can be accessed in the record details view. Summaries can be modified by advisors if the right is activated on their profile. A detailed history of a summary’s modifications is also available.<\/li>\n<\/ul>\n\n\n\n
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