{"id":6102,"date":"2026-02-19T15:45:23","date_gmt":"2026-02-19T14:45:23","guid":{"rendered":"https:\/\/help.ino.cx\/?post_type=ht_kb&p=6102"},"modified":"2026-02-19T16:53:26","modified_gmt":"2026-02-19T15:53:26","slug":"qualifications-data-source","status":"publish","type":"ht_kb","link":"https:\/\/help.ino.cx\/index.php\/help-center\/qualifications-data-source\/","title":{"rendered":"Qualifications (data source)"},"content":{"rendered":"\n

Overview<\/h2>\n\n\n\n

To help users make the most of the Reporter, each data source for the invoices is explained here, along with its columns.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Qualifications<\/h2>\n\n\n\n

Here are the details for each column.<\/p>\n\n\n\n

    \n
  • Qualification ID<\/strong>: the qualification\u2019s unique ID.<\/li>\n\n\n\n
  • Qualification<\/strong> date<\/strong>: date and time<\/li>\n\n\n\n
  • Queue<\/strong>: queue name<\/li>\n\n\n\n
  • User<\/strong>: user’s email <\/li>\n\n\n\n
  • User teams<\/strong><\/li>\n\n\n\n
  • Flow<\/strong><\/li>\n\n\n\n
  • Direction<\/strong><\/li>\n\n\n\n
  • Contact<\/strong><\/li>\n\n\n\n
  • Qualification form<\/strong><\/li>\n\n\n\n
  • Automatically saved<\/strong><\/li>\n\n\n\n
  • Call campaign ID<\/strong><\/li>\n\n\n\n
  • Call campaign alias<\/strong><\/li>\n\n\n\n
  • Completed during post interaction<\/strong><\/li>\n\n\n\n
  • Filling<\/strong><\/li>\n\n\n\n
  • Interaction ID<\/strong><\/li>\n\n\n\n
  • Queue tag<\/strong><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"

    Overview To help users make the most of the Reporter, each data source for the invoices is explained here, along with its columns. Qualifications Here are the details for each column.<\/p>\n","protected":false},"author":5,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[106],"ht-kb-tag":[],"class_list":["post-6102","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-monitoring-reporting"],"_links":{"self":[{"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/ht-kb\/6102","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/comments?post=6102"}],"version-history":[{"count":1,"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/ht-kb\/6102\/revisions"}],"predecessor-version":[{"id":6104,"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/ht-kb\/6102\/revisions\/6104"}],"wp:attachment":[{"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/media?parent=6102"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/ht-kb-category?post=6102"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/ht-kb-tag?post=6102"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}