{"id":5873,"date":"2025-12-19T15:49:58","date_gmt":"2025-12-19T14:49:58","guid":{"rendered":"https:\/\/help.ino.cx\/?post_type=ht_kb&p=5873"},"modified":"2025-12-19T15:49:58","modified_gmt":"2025-12-19T14:49:58","slug":"whatsapp-campaigns-use-them","status":"publish","type":"ht_kb","link":"https:\/\/help.ino.cx\/index.php\/help-center\/whatsapp-campaigns-use-them\/","title":{"rendered":"WhatsApp campaigns – Use them"},"content":{"rendered":"\n
\"L\u2019attribut<\/figure>\n\n\n\n

[Reading time: 2 minutes<\/em>]<\/p>\n\n\n\n

Overview<\/h2>\n\n\n\n

The WhatsApp Campaigns<\/strong> feature allows you to send predefined WhatsApp messages to a list of targets.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

If you need help to created and manage WhastApp campaigns in the Maker, please read the article WhatsApp campaigns – Set them up<\/a>.<\/p>\n\n\n\n

With smart response routing configured in Maker, any response to a campaign message will result in a standard WhatsApp messaging interaction.<\/p>\n\n\n\n

Reminder: to let an agent switch a campaign ON\/OFF<\/strong> in the Banner, make sure the \u201cManage campaign\u201d<\/strong> permission is set to Yes<\/strong> for their active profile.
If not, the ON\/OFF status can only be modified from the Maker<\/strong> in the WhatsApp campaigns<\/strong> module, and the toggle will appear greyed out in the Banner (not editable).<\/em><\/p>\n\n\n\n

I – Accessing WhatsApp campaigns in the Banner<\/h2>\n\n\n\n

In the Banner, in the WhatsApp campaigns<\/strong> module, two tabs are available:<\/p>\n\n\n\n

    \n
  • My WhatsApp campaigns<\/strong><\/li>\n\n\n\n
  • WhatsApp targets<\/strong><\/li>\n<\/ul>\n\n\n\n

    Like all the other modules of the Banner, access to the WhatsApp campaigns module is conditioned by the rights set up in your profile.<\/p>\n\n\n\n

    \"\"<\/figure>\n\n\n\n

    II – My WhatsApp campaigns<\/h2>\n\n\n\n

    This tab lists all WhatsApp campaigns available for the agent. The campaigns that are displayed depend on the user’s active profile. Don\u2019t forget to add your campaigns in the \u201cConfiguration\u201d profile tab.<\/p>\n\n\n\n

    \"\"<\/figure>\n\n\n\n

    Columns:<\/strong><\/p>\n\n\n\n

      \n
    • Status<\/strong> \u2013 ON\/OFF<\/li>\n\n\n\n
    • Name<\/strong> \u2013 clickable link to the campaign in the Maker (if the user has access rights)<\/li>\n\n\n\n
    • Reference<\/strong><\/li>\n\n\n\n
    • Alias<\/strong><\/li>\n<\/ul>\n\n\n\n

      III – WhatsApp targets<\/h2>\n\n\n\n

      This tab lists pending targets<\/strong> only. Once a target is processed, it no longer appears here.<\/p>\n\n\n\n

      \"\"<\/figure>\n\n\n\n

      A search bar<\/strong> allows you to search among targets.
      Two date fields<\/strong> are available to filter results over a rolling three-month period.
      A filter button<\/strong> on the right also allows filtering by:<\/p>\n\n\n\n

        \n
      • WhatsApp campaign<\/li>\n\n\n\n
      • Priority<\/li>\n\n\n\n
      • Target layout<\/li>\n<\/ul>\n\n\n\n
        \"\"<\/figure>\n\n\n\n

        Columns:<\/strong><\/p>\n\n\n\n

          \n
        • Start date<\/strong> \u2013 date and time<\/li>\n\n\n\n
        • Status<\/strong> \u2013 pending<\/li>\n\n\n\n
        • Phone number<\/strong><\/li>\n\n\n\n
        • Priority<\/strong> \u2013 percentage<\/li>\n\n\n\n
        • Campaign<\/strong> \u2013 clickable link to the campaign in the Maker<\/li>\n\n\n\n
        • Target layout<\/strong> \u2013 clickable link to the layout in the Maker<\/li>\n<\/ul>\n\n\n\n

          At the end of each row, three action buttons<\/strong> are available:<\/p>\n\n\n\n

            \n
          • Edit target<\/strong><\/li>\n\n\n\n
          • Remove target<\/strong><\/li>\n\n\n\n
          • View target information<\/strong><\/li>\n<\/ul>\n\n\n\n

            The data can then be analyzed in Reporter!<\/p>\n","protected":false},"excerpt":{"rendered":"

            [Reading time: 2 minutes] Overview The WhatsApp Campaigns feature allows you to send predefined WhatsApp messages to a list of targets. If you need help to created and manage WhastApp campaigns in the Maker, please read the article WhatsApp campaigns – Set them up. With smart response routing configured in…<\/p>\n","protected":false},"author":5,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[105],"ht-kb-tag":[],"class_list":["post-5873","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-using-ino"],"_links":{"self":[{"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/ht-kb\/5873","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/comments?post=5873"}],"version-history":[{"count":2,"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/ht-kb\/5873\/revisions"}],"predecessor-version":[{"id":5901,"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/ht-kb\/5873\/revisions\/5901"}],"wp:attachment":[{"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/media?parent=5873"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/ht-kb-category?post=5873"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/ht-kb-tag?post=5873"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}