{"id":5817,"date":"2025-12-09T17:29:34","date_gmt":"2025-12-09T16:29:34","guid":{"rendered":"https:\/\/help.ino.cx\/?post_type=ht_kb&#038;p=5817"},"modified":"2025-12-11T14:40:48","modified_gmt":"2025-12-11T13:40:48","slug":"recordings-set-them-up","status":"publish","type":"ht_kb","link":"https:\/\/help.ino.cx\/index.php\/help-center\/recordings-set-them-up\/","title":{"rendered":"Recordings &#8211; Set them up"},"content":{"rendered":"\n<figure class=\"wp-block-image alignright size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1080\" height=\"400\" src=\"https:\/\/help.ino.cx\/wp-content\/uploads\/2024\/09\/Smart-licence-needed-2.png\" alt=\"\" class=\"wp-image-3984\" style=\"width:250px\"\/><\/figure>\n\n\n<p>[<em>Reading time: 2 minutes<\/em>]<\/p>\n\n\n<h2 class=\"wp-block-heading\" style=\"font-size:26px\">Overview<\/h2>\n\n\n\n<p>This article explains how to configure call recordings in INO cx. You can define access rights, enable automatic or manual recordings, and customize technical settings such as audio mode, maximum duration, repository connectors and public link generation. All recording parameters are configured in the Maker, in queues or voice campaigns.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"510\" src=\"https:\/\/help.ino.cx\/wp-content\/uploads\/2025\/11\/undraw_recording_1q6x-1024x510.png\" alt=\"\" class=\"wp-image-5798\" style=\"width:250px\" srcset=\"https:\/\/help.ino.cx\/wp-content\/uploads\/2025\/11\/undraw_recording_1q6x-1024x510.png 1024w, https:\/\/help.ino.cx\/wp-content\/uploads\/2025\/11\/undraw_recording_1q6x-300x150.png 300w, https:\/\/help.ino.cx\/wp-content\/uploads\/2025\/11\/undraw_recording_1q6x-768x383.png 768w, https:\/\/help.ino.cx\/wp-content\/uploads\/2025\/11\/undraw_recording_1q6x-50x25.png 50w, https:\/\/help.ino.cx\/wp-content\/uploads\/2025\/11\/undraw_recording_1q6x-1536x766.png 1536w, https:\/\/help.ino.cx\/wp-content\/uploads\/2025\/11\/undraw_recording_1q6x-60x30.png 60w, https:\/\/help.ino.cx\/wp-content\/uploads\/2025\/11\/undraw_recording_1q6x-100x50.png 100w, https:\/\/help.ino.cx\/wp-content\/uploads\/2025\/11\/undraw_recording_1q6x.png 1599w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">1. Access rights<\/h2>\n\n\n\n<p>Recording access is controlled through the permissions defined in the user\u2019s Profile.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Administrator<\/strong>: Can access all recordings from every user assigned to the queues or campaigns included in their active profile.<\/li>\n\n\n\n<li><strong>Manager<\/strong>: Can access their own recordings, as well as recordings of the users they manage.<\/li>\n\n\n\n<li><strong>Agent<\/strong>: Can access only their own recordings.<\/li>\n<\/ul>\n\n\n\n<p>These rights are configured in the Profile module of the Maker.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2. Configure recordings in queues<\/h2>\n\n\n\n<p>Recording behavior for incoming and outgoing calls can be defined directly inside a queue.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2.1. Automatic supervision<\/h3>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"941\" height=\"380\" src=\"https:\/\/help.ino.cx\/wp-content\/uploads\/2025\/12\/Capture-decran-2025-12-02-a-10.14.38.png\" alt=\"\" class=\"wp-image-5818\" style=\"width:500px\" srcset=\"https:\/\/help.ino.cx\/wp-content\/uploads\/2025\/12\/Capture-decran-2025-12-02-a-10.14.38.png 941w, https:\/\/help.ino.cx\/wp-content\/uploads\/2025\/12\/Capture-decran-2025-12-02-a-10.14.38-300x121.png 300w, https:\/\/help.ino.cx\/wp-content\/uploads\/2025\/12\/Capture-decran-2025-12-02-a-10.14.38-768x310.png 768w, https:\/\/help.ino.cx\/wp-content\/uploads\/2025\/12\/Capture-decran-2025-12-02-a-10.14.38-50x20.png 50w, https:\/\/help.ino.cx\/wp-content\/uploads\/2025\/12\/Capture-decran-2025-12-02-a-10.14.38-60x24.png 60w, https:\/\/help.ino.cx\/wp-content\/uploads\/2025\/12\/Capture-decran-2025-12-02-a-10.14.38-100x40.png 100w\" sizes=\"auto, (max-width: 941px) 100vw, 941px\" \/><\/figure>\n\n\n\n<p>You can enable automatic supervision by configuring:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A <strong>supervision rate<\/strong>, expressed as a percentage of interactions to record<\/li>\n\n\n\n<li>Whether to <strong>notify the agent<\/strong> that they are being recorded<br>When the notification option is enabled, the recording button blinks in the Banner during the interaction.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">2.2. Manual recording<\/h3>\n\n\n\n<p>If automatic recording is not enabled, an agent can manually start a recording from the Banner at any time during the interaction (REC button).<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"321\" height=\"133\" src=\"https:\/\/help.ino.cx\/wp-content\/uploads\/2025\/12\/Capture-decran-2025-12-02-a-10.22.40.png\" alt=\"\" class=\"wp-image-5819\" srcset=\"https:\/\/help.ino.cx\/wp-content\/uploads\/2025\/12\/Capture-decran-2025-12-02-a-10.22.40.png 321w, https:\/\/help.ino.cx\/wp-content\/uploads\/2025\/12\/Capture-decran-2025-12-02-a-10.22.40-300x124.png 300w, https:\/\/help.ino.cx\/wp-content\/uploads\/2025\/12\/Capture-decran-2025-12-02-a-10.22.40-50x21.png 50w, https:\/\/help.ino.cx\/wp-content\/uploads\/2025\/12\/Capture-decran-2025-12-02-a-10.22.40-60x25.png 60w, https:\/\/help.ino.cx\/wp-content\/uploads\/2025\/12\/Capture-decran-2025-12-02-a-10.22.40-100x41.png 100w\" sizes=\"auto, (max-width: 321px) 100vw, 321px\" \/><\/figure>\n\n\n\n<p>Managers can also start a recording when supervising an active call.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2.3. Recording settings<\/h3>\n\n\n\n<p>Several recording parameters can be customized for each queue:<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"944\" height=\"241\" src=\"https:\/\/help.ino.cx\/wp-content\/uploads\/2025\/12\/Capture-decran-2025-12-02-a-10.25.41.png\" alt=\"\" class=\"wp-image-5820\" style=\"width:600px\" srcset=\"https:\/\/help.ino.cx\/wp-content\/uploads\/2025\/12\/Capture-decran-2025-12-02-a-10.25.41.png 944w, https:\/\/help.ino.cx\/wp-content\/uploads\/2025\/12\/Capture-decran-2025-12-02-a-10.25.41-300x77.png 300w, https:\/\/help.ino.cx\/wp-content\/uploads\/2025\/12\/Capture-decran-2025-12-02-a-10.25.41-768x196.png 768w, https:\/\/help.ino.cx\/wp-content\/uploads\/2025\/12\/Capture-decran-2025-12-02-a-10.25.41-50x13.png 50w, https:\/\/help.ino.cx\/wp-content\/uploads\/2025\/12\/Capture-decran-2025-12-02-a-10.25.41-60x15.png 60w, https:\/\/help.ino.cx\/wp-content\/uploads\/2025\/12\/Capture-decran-2025-12-02-a-10.25.41-100x26.png 100w\" sizes=\"auto, (max-width: 944px) 100vw, 944px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Audio mode<\/strong>\n<ul class=\"wp-block-list\">\n<li><strong>Mono<\/strong>: recordings are available immediately<\/li>\n\n\n\n<li><strong>Stereo<\/strong>: recordings require a short processing time before becoming available<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Maximum recording time<\/strong>: limits the duration of recordings generated in the queue<\/li>\n\n\n\n<li><strong>Repository connector (optional)<\/strong>: allows storing recordings in an external <a href=\"https:\/\/help.ino.cx\/index.php\/help-center\/repository-connectors-set-them-up\/\" data-type=\"link\" data-id=\"https:\/\/help.ino.cx\/index.php\/help-center\/repository-connectors-set-them-up\/\" target=\"_blank\" rel=\"noreferrer noopener\">repository<\/a><\/li>\n\n\n\n<li><strong>Public link generation<\/strong>: enables the creation of a shareable link for a recording<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">3. Configure recordings in voice campaigns<\/h2>\n\n\n\n<p>Voice campaigns include the same configuration options as queues.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"382\" src=\"https:\/\/help.ino.cx\/wp-content\/uploads\/2025\/12\/Capture-decran-2025-12-02-a-10.27.33-1024x382.png\" alt=\"\" class=\"wp-image-5821\" style=\"width:600px\" srcset=\"https:\/\/help.ino.cx\/wp-content\/uploads\/2025\/12\/Capture-decran-2025-12-02-a-10.27.33-1024x382.png 1024w, https:\/\/help.ino.cx\/wp-content\/uploads\/2025\/12\/Capture-decran-2025-12-02-a-10.27.33-300x112.png 300w, https:\/\/help.ino.cx\/wp-content\/uploads\/2025\/12\/Capture-decran-2025-12-02-a-10.27.33-768x287.png 768w, https:\/\/help.ino.cx\/wp-content\/uploads\/2025\/12\/Capture-decran-2025-12-02-a-10.27.33-50x19.png 50w, https:\/\/help.ino.cx\/wp-content\/uploads\/2025\/12\/Capture-decran-2025-12-02-a-10.27.33-1536x573.png 1536w, https:\/\/help.ino.cx\/wp-content\/uploads\/2025\/12\/Capture-decran-2025-12-02-a-10.27.33-60x22.png 60w, https:\/\/help.ino.cx\/wp-content\/uploads\/2025\/12\/Capture-decran-2025-12-02-a-10.27.33-100x37.png 100w, https:\/\/help.ino.cx\/wp-content\/uploads\/2025\/12\/Capture-decran-2025-12-02-a-10.27.33.png 1682w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n<p>You can define:<\/p>\n\n\n<ul class=\"wp-block-list\">\n<li>Automatic or manual recordings<\/li>\n\n\n\n<li>Mono or stereo audio mode<\/li>\n\n\n\n<li>Maximum recording time<\/li>\n\n\n\n<li>An optional repository connector<\/li>\n\n\n\n<li>The ability to generate a public link for each recording<\/li>\n<\/ul>\n\n\n\n<p>Now you can <a href=\"https:\/\/help.ino.cx\/index.php\/help-center\/recordings-use-them\/\" data-type=\"link\" data-id=\"https:\/\/help.ino.cx\/index.php\/help-center\/recordings-use-them\/\" target=\"_blank\" rel=\"noreferrer noopener\">use them in the Banner<\/a> !<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[Reading time: 2 minutes] Overview This article explains how to configure call recordings in INO cx. You can define access rights, enable automatic or manual recordings, and customize technical settings such as audio mode, maximum duration, repository connectors and public link generation. All recording parameters are configured in the Maker,&#8230;<\/p>\n","protected":false},"author":5,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[107],"ht-kb-tag":[131],"class_list":["post-5817","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-configuring","ht_kb_tag-maker"],"_links":{"self":[{"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/ht-kb\/5817","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/comments?post=5817"}],"version-history":[{"count":4,"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/ht-kb\/5817\/revisions"}],"predecessor-version":[{"id":5859,"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/ht-kb\/5817\/revisions\/5859"}],"wp:attachment":[{"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/media?parent=5817"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/ht-kb-category?post=5817"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/ht-kb-tag?post=5817"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}