{"id":5734,"date":"2025-11-26T14:46:51","date_gmt":"2025-11-26T13:46:51","guid":{"rendered":"https:\/\/help.ino.cx\/?post_type=ht_kb&#038;p=5734"},"modified":"2025-11-26T14:46:51","modified_gmt":"2025-11-26T13:46:51","slug":"my-statistics-today-small-banner","status":"publish","type":"ht_kb","link":"https:\/\/help.ino.cx\/index.php\/help-center\/my-statistics-today-small-banner\/","title":{"rendered":"My statistics today (small banner)"},"content":{"rendered":"\n<figure class=\"wp-block-image alignright size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1080\" height=\"400\" src=\"https:\/\/help.ino.cx\/wp-content\/uploads\/2024\/09\/Smart-licence-needed-2.png\" alt=\"\" class=\"wp-image-3984\" style=\"width:250px\"\/><\/figure>\n\n\n<p>[<em>Reading time: 2 minutes<\/em>]<\/p>\n\n\n<h2 class=\"wp-block-heading\" style=\"font-size:26px\">Overview<\/h2>\n\n\n\n<p>The <strong>My Statistics Today<\/strong> tab in the small banner displays your personal daily statistics.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"296\" height=\"109\" src=\"https:\/\/help.ino.cx\/wp-content\/uploads\/2025\/11\/Capture-decran-2025-11-20-a-16.00.07.png\" alt=\"\" class=\"wp-image-5735\" style=\"width:250px\" srcset=\"https:\/\/help.ino.cx\/wp-content\/uploads\/2025\/11\/Capture-decran-2025-11-20-a-16.00.07.png 296w, https:\/\/help.ino.cx\/wp-content\/uploads\/2025\/11\/Capture-decran-2025-11-20-a-16.00.07-50x18.png 50w, https:\/\/help.ino.cx\/wp-content\/uploads\/2025\/11\/Capture-decran-2025-11-20-a-16.00.07-60x22.png 60w, https:\/\/help.ino.cx\/wp-content\/uploads\/2025\/11\/Capture-decran-2025-11-20-a-16.00.07-100x37.png 100w\" sizes=\"auto, (max-width: 296px) 100vw, 296px\" \/><\/figure>\n\n\n\n<p>Data is <strong>reset every day<\/strong>, giving you an up-to-date view of your activity across all channels. This tab helps agents track their productivity and manage their performance during the day.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. Layout and Metrics<\/h2>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"297\" height=\"978\" src=\"https:\/\/help.ino.cx\/wp-content\/uploads\/2025\/11\/Capture-decran-2025-11-20-a-16.42.27.png\" alt=\"\" class=\"wp-image-5739\" srcset=\"https:\/\/help.ino.cx\/wp-content\/uploads\/2025\/11\/Capture-decran-2025-11-20-a-16.42.27.png 297w, https:\/\/help.ino.cx\/wp-content\/uploads\/2025\/11\/Capture-decran-2025-11-20-a-16.42.27-91x300.png 91w, https:\/\/help.ino.cx\/wp-content\/uploads\/2025\/11\/Capture-decran-2025-11-20-a-16.42.27-15x50.png 15w, https:\/\/help.ino.cx\/wp-content\/uploads\/2025\/11\/Capture-decran-2025-11-20-a-16.42.27-18x60.png 18w, https:\/\/help.ino.cx\/wp-content\/uploads\/2025\/11\/Capture-decran-2025-11-20-a-16.42.27-30x100.png 30w\" sizes=\"auto, (max-width: 297px) 100vw, 297px\" \/><\/figure>\n\n\n\n<p>At the top, a <strong>half-donut chart<\/strong> shows the distribution of your daily <a href=\"https:\/\/help.ino.cx\/index.php\/help-center\/activities-creating-and-configuring\/\" data-type=\"link\" data-id=\"https:\/\/help.ino.cx\/index.php\/help-center\/activities-creating-and-configuring\/\" target=\"_blank\" rel=\"noreferrer noopener\">activities<\/a> based on activity categories:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Processing<\/strong> \u2013 time spent on activities categorized as processing<\/li>\n\n\n\n<li><strong>Productive unavailability (= Production)<\/strong> \u2013 time spent in productive breaks<\/li>\n\n\n\n<li><strong>Unproductive unavailability (= Pause)<\/strong> \u2013 time spent in non-productive breaks<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"322\" src=\"https:\/\/help.ino.cx\/wp-content\/uploads\/2025\/11\/Capture-decran-2025-11-20-a-16.44.50.png\" alt=\"\" class=\"wp-image-5740\" srcset=\"https:\/\/help.ino.cx\/wp-content\/uploads\/2025\/11\/Capture-decran-2025-11-20-a-16.44.50.png 300w, https:\/\/help.ino.cx\/wp-content\/uploads\/2025\/11\/Capture-decran-2025-11-20-a-16.44.50-280x300.png 280w, https:\/\/help.ino.cx\/wp-content\/uploads\/2025\/11\/Capture-decran-2025-11-20-a-16.44.50-47x50.png 47w, https:\/\/help.ino.cx\/wp-content\/uploads\/2025\/11\/Capture-decran-2025-11-20-a-16.44.50-56x60.png 56w, https:\/\/help.ino.cx\/wp-content\/uploads\/2025\/11\/Capture-decran-2025-11-20-a-16.44.50-93x100.png 93w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/figure>\n\n\n\n<p>Below the chart, <strong>four squares<\/strong> display the total duration in <strong>HH:MM:SS<\/strong> format for the following categories:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Processing<\/strong> \u2013 time spent on processing activities<\/li>\n\n\n\n<li><strong>Connection<\/strong> \u2013 total time connected during the day<\/li>\n\n\n\n<li><strong>Production<\/strong> \u2013 productive unavailability<\/li>\n\n\n\n<li><strong>Pause<\/strong> \u2013 non-productive unavailability<\/li>\n<\/ul>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Only <strong>Smart interactions<\/strong> are taken into account in these statistics.<\/p>\n<\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\">2. Channel-specific Statistics<\/h2>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"299\" height=\"254\" src=\"https:\/\/help.ino.cx\/wp-content\/uploads\/2025\/11\/Capture-decran-2025-11-20-a-16.44.59.png\" alt=\"\" class=\"wp-image-5741\" srcset=\"https:\/\/help.ino.cx\/wp-content\/uploads\/2025\/11\/Capture-decran-2025-11-20-a-16.44.59.png 299w, https:\/\/help.ino.cx\/wp-content\/uploads\/2025\/11\/Capture-decran-2025-11-20-a-16.44.59-50x42.png 50w, https:\/\/help.ino.cx\/wp-content\/uploads\/2025\/11\/Capture-decran-2025-11-20-a-16.44.59-60x51.png 60w, https:\/\/help.ino.cx\/wp-content\/uploads\/2025\/11\/Capture-decran-2025-11-20-a-16.44.59-100x85.png 100w\" sizes=\"auto, (max-width: 299px) 100vw, 299px\" \/><\/figure>\n\n\n\n<p>The tab is divided into <strong>three channels<\/strong>: Voice, Email, and Messaging. Each channel shows both <strong>incoming and outgoing<\/strong> interactions.<\/p>\n\n\n\n<p>Note: <a href=\"https:\/\/help.ino.cx\/index.php\/help-center\/terms-and-vocabulary\/#aht-or-apt-dmt-or-ttm\" data-type=\"link\" data-id=\"https:\/\/help.ino.cx\/index.php\/help-center\/terms-and-vocabulary\/#aht-or-apt-dmt-or-ttm\" target=\"_blank\" rel=\"noreferrer noopener\">APT = Average Processing Time<\/a><\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Voice<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Incoming:<\/strong>\n<ul class=\"wp-block-list\">\n<li>Processed<\/li>\n\n\n\n<li>APT<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Outgoing:<\/strong>\n<ul class=\"wp-block-list\">\n<li>Number of calls made<\/li>\n\n\n\n<li>APT<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Email<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Incoming:<\/strong>\n<ul class=\"wp-block-list\">\n<li>Processed<\/li>\n\n\n\n<li>APT<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Outgoing:<\/strong>\n<ul class=\"wp-block-list\">\n<li>Number of emails sent<\/li>\n\n\n\n<li>APT<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Messaging<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Incoming:<\/strong>\n<ul class=\"wp-block-list\">\n<li>Processed<\/li>\n\n\n\n<li>APT<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Outgoing:<\/strong>\n<ul class=\"wp-block-list\">\n<li>Number of SMS sent<\/li>\n\n\n\n<li>APT<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">3. Notes<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If an interaction is currently in progress, it will be displayed <strong>above the statistics<\/strong> in the same tab.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"296\" height=\"982\" src=\"https:\/\/help.ino.cx\/wp-content\/uploads\/2025\/11\/Capture-decran-2025-11-20-a-16.49.09.png\" alt=\"\" class=\"wp-image-5743\" srcset=\"https:\/\/help.ino.cx\/wp-content\/uploads\/2025\/11\/Capture-decran-2025-11-20-a-16.49.09.png 296w, https:\/\/help.ino.cx\/wp-content\/uploads\/2025\/11\/Capture-decran-2025-11-20-a-16.49.09-90x300.png 90w, https:\/\/help.ino.cx\/wp-content\/uploads\/2025\/11\/Capture-decran-2025-11-20-a-16.49.09-15x50.png 15w, https:\/\/help.ino.cx\/wp-content\/uploads\/2025\/11\/Capture-decran-2025-11-20-a-16.49.09-18x60.png 18w, https:\/\/help.ino.cx\/wp-content\/uploads\/2025\/11\/Capture-decran-2025-11-20-a-16.49.09-30x100.png 30w\" sizes=\"auto, (max-width: 296px) 100vw, 296px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The <strong>four squares<\/strong> (Processing, Connection, Production, Pause) are common across all three channels.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>[Reading time: 2 minutes] Overview The My Statistics Today tab in the small banner displays your personal daily statistics. Data is reset every day, giving you an up-to-date view of your activity across all channels. This tab helps agents track their productivity and manage their performance during the day. 1&#8230;.<\/p>\n","protected":false},"author":5,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[105],"ht-kb-tag":[],"class_list":["post-5734","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-using-ino"],"_links":{"self":[{"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/ht-kb\/5734","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/comments?post=5734"}],"version-history":[{"count":8,"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/ht-kb\/5734\/revisions"}],"predecessor-version":[{"id":5749,"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/ht-kb\/5734\/revisions\/5749"}],"wp:attachment":[{"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/media?parent=5734"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/ht-kb-category?post=5734"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/ht-kb-tag?post=5734"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}