{"id":5000,"date":"2025-05-16T17:31:44","date_gmt":"2025-05-16T15:31:44","guid":{"rendered":"https:\/\/help.ino.cx\/?post_type=ht_kb&p=5000"},"modified":"2025-05-16T17:31:44","modified_gmt":"2025-05-16T15:31:44","slug":"email-templates-use-them","status":"publish","type":"ht_kb","link":"https:\/\/help.ino.cx\/index.php\/help-center\/email-templates-use-them\/","title":{"rendered":"Email templates – Use them"},"content":{"rendered":"\n
\"L\u2019attribut<\/figure>\n\n\n\n

[Reading time: 1 minute<\/em>]<\/p>\n\n\n\n

Overview<\/strong><\/h2>\n\n\n

If you need help to create your email template, please consult this article : “Email templates – Set them up<\/a>“<\/p>\n\n\n

\"\"<\/figure>\n\n\n\n

I – In smart routing<\/h2>\n\n\n\n

You can use the “Send an email” action in a voice, email or message smart routing by selecting the desired template.<\/p>\n\n\n\n

You can choose whether it’s an outgoing interaction or a basic send, the queue to be used, add recipients and a subject (if no subject is entered, the one in the email template will be used). You can also choose whether or not to record the passage in this action.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

II – In welcome message<\/h2>\n\n\n\n

In incoming queues, you can set up a welcome message, and choose the entry point<\/a> used. <\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

III – In payment module<\/h2>\n\n\n\n

Once your payment module<\/a> is set up, you can choose an email template to send a confirmation message to your client. <\/p>\n\n\n\n

\"\"<\/figure>\n\n\n

You can also also activate the email channel to request payment, and choose a template.\u00a0<\/p>\n\n\n

\"\"<\/figure>\n\n\n\n

IV – In outgoing email <\/h2>\n\n\n\n

The most obvious use of the email template is, of course, outgoing email. <\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Note: if the template you choose is in “read only”, the agent can only fill in variables, add more attachments and add more recipients (to, cc, bcc).<\/p>\n","protected":false},"excerpt":{"rendered":"

[Reading time: 1 minute] Overview If you need help to create your email template, please consult this article : “Email templates – Set them up“ I – In smart routing You can use the “Send an email” action in a voice, email or message smart routing by selecting the desired…<\/p>\n","protected":false},"author":5,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[],"ht-kb-tag":[],"class_list":["post-5000","ht_kb","type-ht_kb","status-publish","format-standard","hentry"],"_links":{"self":[{"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/ht-kb\/5000","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/comments?post=5000"}],"version-history":[{"count":4,"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/ht-kb\/5000\/revisions"}],"predecessor-version":[{"id":5010,"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/ht-kb\/5000\/revisions\/5010"}],"wp:attachment":[{"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/media?parent=5000"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/ht-kb-category?post=5000"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/ht-kb-tag?post=5000"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}