{"id":4511,"date":"2024-12-17T15:50:57","date_gmt":"2024-12-17T14:50:57","guid":{"rendered":"https:\/\/help.ino.cx\/?post_type=ht_kb&p=4511"},"modified":"2025-01-16T14:19:44","modified_gmt":"2025-01-16T13:19:44","slug":"administrator-admin-use-it","status":"publish","type":"ht_kb","link":"https:\/\/help.ino.cx\/index.php\/help-center\/administrator-admin-use-it\/","title":{"rendered":"Administrator (Admin) – Banner"},"content":{"rendered":"\n

[Reading time: 2 minutes<\/em>]<\/p>\n\n\n

Please consult this article “Administrator (Admin) – Set it up<\/a>” if you need to know what an administrator is, how to configure one, and the rights associated with this user in the Maker.<\/p>\n\n\n

\"L\u2019attribut<\/figure>\n\n\n\n

Overview<\/h2>\n\n\n

The Banner<\/strong> application in INO cx grants specific rights and functionalities to administrators. This article outlines the capabilities of administrators, based on the following principle: an administrator<\/strong> bypasses team-based limitations but remains subject to restrictions related to their active profile<\/strong>.<\/p>\n

\u26a0\ufe0fImportant:<\/strong> The rights granted by the license type<\/strong> (Smart or Essential) take precedence over the administrator status.<\/p>\n\n\n

Basic principles<\/h2>\n\n\n

The administrator<\/strong> has extended functionalities without team limitations.<\/p>\n

However, in the Banner, restrictions tied to the active profile<\/strong> still apply.<\/p>\n

The license<\/strong> (Smart or Essential) determines access, and its rights override those of the administrator role.<\/p>\n

The affected modules<\/strong> are:<\/p>\n

    \n
  1. \n
      \n
    1. My Colleagues<\/strong><\/li>\n
    2. Supervision<\/strong><\/li>\n
    3. Quality Management (QM)<\/strong><\/li>\n
    4. Cases<\/strong><\/li>\n
    5. Interaction history<\/strong><\/li>\n
    6. Statistics<\/strong><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n

      The Click2Call API<\/strong> is also affected<\/p>\n\n\n

      Granted rights for the admin in the Banner<\/h2>\n\n\n

      1. My colleagues<\/strong><\/h3>\n

      The administrator<\/strong> has access to all user records and their associated tabs:<\/p>\n

        \n
      • \n
          \n
        • Interactions<\/li>\n
        • Recordings<\/li>\n
        • Evaluations<\/li>\n
        • Sessions<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n

          2. Real-time supervision<\/strong><\/h3>\n

          The administrator<\/strong> can:<\/p>\n

            \n
          • \n
              \n
            • View all users<\/strong>.<\/li>\n
            • Use all supervision functions:\n
                \n
              • Enable\/disable flows<\/li>\n
              • Change profiles\/activities<\/li>\n
              • Disconnect users<\/li>\n
              • Use discreet listening<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n

                \u00a0<\/p>\n

                \"\"<\/p>\n

                Active profile restrictions<\/strong> (queues, voice campaigns, flows, etc.) still apply: he will only see queues associated with his active profile<\/p>\n

                3. Quality Management (QM)<\/strong><\/h3>\n

                \u27a1\ufe0f Recordings<\/strong><\/h4>\n

                The administrator<\/strong> can view all recordings<\/strong> from users in queues and campaigns tied to their active profile.<\/p>\n

                \u27a1\ufe0f Evaluations<\/strong><\/h4>\n

                Access to evaluations of all users for the grids tied to the active profile.<\/p>\n

                \u27a1\ufe0f Qualifications<\/strong><\/h4>\n

                The administrator<\/strong> has access to all qualifications<\/strong>.<\/p>\n

                \u27a1\ufe0f Surveys<\/strong><\/h4>\n

                Access to surveys tied to the administrator\u2019s active profile.<\/p>\n

                \u27a1\ufe0f Scripts<\/strong><\/h4>\n

                The administrator<\/strong> can view scripts for queues, flows, and voice campaigns tied to their active profile.<\/p>\n

                4. Cases<\/strong><\/h3>\n

                The administrator<\/strong> can access all cases<\/strong>, regardless of the owner.<\/p>\n

                5. Interaction History<\/strong><\/h3>\n

                The administrator<\/strong> can view:<\/p>\n

                  \n
                • \n
                    \n
                  • All direct interactions<\/strong>.<\/li>\n
                  • Smart interactions<\/strong> for queues tied to their active profile and flows they have access to.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n

                    6. Statistics<\/strong><\/h3>\n

                    The administrator<\/strong> can view the entire content of the \u201cInteraction activity per advisor\u201d<\/strong> tab.<\/p>\n

                    They are limited to their active profile\u2019s queues in the \u201cInteraction activity per queue\u201d<\/strong> tab.<\/p>\n

                    7. Click2Call API<\/strong><\/h3>\n

                    The administrator<\/strong> can use the Click2Call<\/strong> function (API) without team-related restrictions.<\/p>\n\n\n

                    <\/p>\n","protected":false},"excerpt":{"rendered":"

                    [Reading time: 2 minutes] Please consult this article “Administrator (Admin) – Set it up” if you need to know what an administrator is, how to configure one, and the rights associated with this user in the Maker. Overview The Banner application in INO cx grants specific rights and functionalities to…<\/p>\n","protected":false},"author":5,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[146],"ht-kb-tag":[147,170,132],"class_list":["post-4511","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-as-an-administrator","ht_kb_tag-admin","ht_kb_tag-administrator","ht_kb_tag-banner"],"_links":{"self":[{"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/ht-kb\/4511","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/comments?post=4511"}],"version-history":[{"count":18,"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/ht-kb\/4511\/revisions"}],"predecessor-version":[{"id":4626,"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/ht-kb\/4511\/revisions\/4626"}],"wp:attachment":[{"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/media?parent=4511"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/ht-kb-category?post=4511"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/ht-kb-tag?post=4511"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}