{"id":3796,"date":"2024-09-26T17:10:45","date_gmt":"2024-09-26T15:10:45","guid":{"rendered":"https:\/\/help.ino.cx\/?post_type=ht_kb&#038;p=3796"},"modified":"2025-02-18T09:41:55","modified_gmt":"2025-02-18T08:41:55","slug":"limits-client-account-settings","status":"publish","type":"ht_kb","link":"https:\/\/help.ino.cx\/index.php\/help-center\/limits-client-account-settings\/","title":{"rendered":"Limits &#8211; Client account settings"},"content":{"rendered":"<div class=\"wp-block-image\">\n<figure class=\"alignright size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-4220\" src=\"https:\/\/help.ino.cx\/wp-content\/uploads\/2024\/10\/Essential-smart-licences.png\" alt=\"\" width=\"250\" height=\"93\" \/><\/figure>\n<\/div>\n<p>[<em>Reading time: 1 minute<\/em>]<\/p>\n\n\n<h2 class=\"wp-block-heading\" style=\"font-size:26px\">Overview<\/h2>\n\n\n\n<p>Limitations refer to restrictions or constraints that govern the operation, performance or capabilities of the software.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1302\" height=\"1162\" src=\"https:\/\/help.ino.cx\/wp-content\/uploads\/2024\/09\/undraw_steps_s8km.png\" alt=\"\" class=\"wp-image-4707\" style=\"width:250px\"\/><\/figure>\n\n\n\n<p>They are set up by default by INO and concern:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>the Maker (users, media, cases, tasks, etc.)<\/li>\n\n\n\n<li>the Supervision (quality management)<\/li>\n\n\n\n<li>the Reporter (explorer, dashboard, KPIs, etc.)<\/li>\n\n\n\n<li>the Banner (invoices, evaluations, etc.)<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Configuring (Maker)<\/h2>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"908\" height=\"598\" src=\"https:\/\/help.ino.cx\/wp-content\/uploads\/2024\/09\/image.png\" alt=\"\" class=\"wp-image-3797\" style=\"width:600px\"\/><\/figure>\n\n\n\n<p>The predefined limits are generally sufficient.<\/p>\n\n\n\n<p><br>However, you may need to <strong>increase these limits,<\/strong> depending on the size of your call centre, the organisation of your teams, your strategy, the way your company operates, etc.<\/p>\n\n\n\n<p>You can request a limit increase from our support team. This request will be processed by our services and may be granted on a case-by-case basis if technical constraints allow.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"font-size:26px\">Requesting a limit increase<\/h2>\n\n\n\n<p>There are 2 ways to increase these limits. <\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>You can make this request directly in the customer account settings, where you will find all the existing limits in one place. <\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"454\" height=\"299\" src=\"https:\/\/help.ino.cx\/wp-content\/uploads\/2024\/09\/image-1.png\" alt=\"\" class=\"wp-image-3800\" style=\"width:600px\"\/><\/figure>\n\n\n\n<p>2. You can make this request directly in the sub-module concerned.<\/p>\n\n\n\n<p><br><em>Note: Requests directly in the entity will only be possible once the limit has <strong>already <\/strong>been reached. A pop-up will open informing you that the limit has been reached. Click on the checkbox ten fill the fields to request a limit increase.<\/em><\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"242\" height=\"221\" src=\"https:\/\/help.ino.cx\/wp-content\/uploads\/2024\/09\/image-2.png\" alt=\"\" class=\"wp-image-3801\" style=\"width:280px\"\/><\/figure>\n\n\n\n<p><em>Note: You can ask for as many increases as you need. Please note that this request will be assessed and granted <strong>if it is possible<\/strong>.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>[Reading time: 1 minute] Overview Limitations refer to restrictions or constraints that govern the operation, performance or capabilities of the software. They are set up by default by INO and concern: Configuring (Maker) The predefined limits are generally sufficient. However, you may need to increase these limits, depending on the&#8230;<\/p>\n","protected":false},"author":5,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[107],"ht-kb-tag":[147,131],"class_list":["post-3796","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-configuring","ht_kb_tag-admin","ht_kb_tag-maker"],"_links":{"self":[{"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/ht-kb\/3796","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/comments?post=3796"}],"version-history":[{"count":16,"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/ht-kb\/3796\/revisions"}],"predecessor-version":[{"id":4711,"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/ht-kb\/3796\/revisions\/4711"}],"wp:attachment":[{"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/media?parent=3796"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/ht-kb-category?post=3796"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/ht-kb-tag?post=3796"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}