{"id":3694,"date":"2024-08-23T11:01:33","date_gmt":"2024-08-23T09:01:33","guid":{"rendered":"https:\/\/help.ino.cx\/?post_type=ht_kb&#038;p=3694"},"modified":"2024-08-23T11:01:33","modified_gmt":"2024-08-23T09:01:33","slug":"product-update-version-8-whats-new","status":"publish","type":"ht_kb","link":"https:\/\/help.ino.cx\/index.php\/help-center\/product-update-version-8-whats-new\/","title":{"rendered":"PRODUCT UPDATE (VERSION 8) \u2014 WHAT\u2019S NEW?"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\" style=\"font-size:26px\">Summary<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Banner<\/h3>\n\n\n<ul>\n<li>For <strong>messaging<\/strong> and <strong>collaborative tools<\/strong>: you can upload and send files from your computer or document center.<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-3743\" src=\"https:\/\/help.ino.cx\/wp-content\/uploads\/2024\/08\/Capture-de\u0301cran-2024-08-22-a\u0300-16.05.42-1.png\" alt=\"\" width=\"600\" height=\"78\" \/><\/li>\n<li><strong>SMS campaigns:<\/strong> new right in the profile (identical to voice campaigns), inclusion of SMS campaigns in the Banner (&#8220;<strong>Campaign<\/strong>&#8221; tab).<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-3744\" src=\"https:\/\/help.ino.cx\/wp-content\/uploads\/2024\/08\/Capture-de\u0301cran-2024-08-22-a\u0300-16.08.23.png\" alt=\"\" width=\"600\" height=\"288\" \/><\/li>\n<li>It is now possible to associate SMS campaigns with <strong>CRM cards<\/strong>.<\/li>\n<li>For the <strong>Salesforce<\/strong> connector: new available data for calls (queue name, unanswered calls).<\/li>\n<\/ul>\n\n\n<h3 class=\"wp-block-heading\">Maker<\/h3>\n\n\n<ul>\n<li>For <strong>voice campaigns<\/strong>, new ways for phone number presentation to your customers:\n<ul>\n<li><strong>unique<\/strong>: the same number for all targets and all attempts.<\/li>\n<li><strong>multi roundrobin<\/strong>: a number for targets that depends on load sharing.<\/li>\n<li><strong>multi cascade:<\/strong> a number for attempts that depends on load sharing.<\/li>\n<li><strong>multi-conditional:<\/strong> a number for targets that depends on conditions.<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-3703\" src=\"https:\/\/help.ino.cx\/wp-content\/uploads\/2024\/07\/Capture-de\u0301cran-2024-07-26-a\u0300-11.22.36.png\" alt=\"\" width=\"600\" height=\"114\" \/><\/li>\n<\/ul>\n<\/li>\n<li>New public <strong>API<\/strong> routes:\n<ul>\n<li>start and stop recordings<\/li>\n<li>responses to interaction <strong>surveys<\/strong>, retrieving a survey.<\/li>\n<li>manage <strong>voice and SMS campaigns<\/strong> in the profile: retrieve, add, delete.<\/li>\n<li>Click to <strong>email<\/strong> (same as click to call). Also available in interframe API.<\/li>\n<li>retrieving data in <strong>explorations<\/strong>.<\/li>\n<li>Search for landline telephone numbers in <strong>invoices.<\/strong><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n<h3 class=\"wp-block-heading\">Reporter<\/h3>\n\n\n<ul>\n<li>A <strong>scheduled report<\/strong> can be sent to a deposit connector.<\/li>\n<li><strong>Billing data<\/strong> has been removed from Maker and is now available in Reporter as data sources (with access rights granted in the role).<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-3741\" src=\"https:\/\/help.ino.cx\/wp-content\/uploads\/2024\/08\/Capture-de\u0301cran-2024-08-22-a\u0300-16.10.18.png\" alt=\"\" width=\"600\" height=\"223\" \/><\/li>\n<li>New <strong>data source<\/strong>: records.<\/li>\n<li>New <strong>data source<\/strong>: evaluations.<\/li>\n<\/ul>\n\n\n<h2 class=\"wp-block-heading\" style=\"font-size:26px\">Additional changes<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">UX<\/h3>\n\n\n<ul>\n<li>SSO connectors now display a pop-up on login. This change overcomes the issue of some SSO providers blocking iframe opening.<\/li>\n<\/ul>\n\n\n<h3 class=\"wp-block-heading\">Banner<\/h3>\n\n\n<ul>\n<li>New column and filter for <strong>emails<\/strong>: forwarded (if forwarded by queue).<\/li>\n<li>New <strong>email<\/strong> transfer types: to an external email address or to an external address in the INO cx directory.<img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-3705 aligncenter\" src=\"https:\/\/help.ino.cx\/wp-content\/uploads\/2024\/07\/Capture-de\u0301cran-2024-07-26-a\u0300-11.50.36.png\" alt=\"\" width=\"592\" height=\"402\" \/><\/li>\n<li><strong>Email<\/strong>: possibility to select the mailbox used for replying and forwarding. A mailbox must also be linked to the queue in order to reply to an email.<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-3750\" src=\"https:\/\/help.ino.cx\/wp-content\/uploads\/2024\/08\/Capture-de\u0301cran-2024-08-23-a\u0300-10.36.20.png\" alt=\"\" width=\"600\" height=\"72\" \/><\/li>\n<li><strong>Invoices<\/strong>: new &#8220;landline telephone &#8221; field. It is also available for Smart Routing actions linked to invoices (pay and search).<\/li>\n<li>New look for the microphone mute button (<strong>Smart and Direct calls<\/strong>).<img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-3704 aligncenter\" src=\"https:\/\/help.ino.cx\/wp-content\/uploads\/2024\/07\/2024-07-26_11-46-39-1.gif\" alt=\"\" width=\"295\" height=\"44\" \/><\/li>\n<li>For<strong> incoming calls<\/strong>: if the caller is anonymous, it is labelled as such (banner and statistics).<\/li>\n<li>No more &#8220;none&#8221; entry in required customized lists in a <strong>qualification questionnaire<\/strong>.<\/li>\n<\/ul>\n\n\n<h3 class=\"wp-block-heading\">Maker<\/h3>\n\n\n<ul>\n<li><strong>Scripts<\/strong> questions are now longer: up to 3,000 characters, versus 255 before.<\/li>\n<li>For <strong>messaging Smart Routings<\/strong>: the &#8220;Message awaiting reply&#8221; action can now include up to 10 replies.<\/li>\n<li>The &#8220;<strong>Targets<\/strong>&#8221; tab of the Banner now displays every single waiting target, regardless of their date.<\/li>\n<li>Smart Routing &#8220;<strong>Pay\/Search an invoice&#8221;<\/strong> action: you can now search by landline or mobile phone number, then sort by oldest or most recent.<\/li>\n<li>New Smart routing <strong>magic input<\/strong> to get the last survey of an interaction: interaction.lastSurvey\u00a0<\/li>\n<li>It is now possible in Smart routings to search for a value in a customized list with a<strong> magic input<\/strong>.<\/li>\n<li>Public holidays for Peru and Argentina have been added to <strong>calendars<\/strong>.<\/li>\n<li>New <strong>webhook event<\/strong>: target modified.<\/li>\n<li>For the 3 <strong>webhooks<\/strong> which notify a status, activity or flow change, the date has been added to the webhook data.<\/li>\n<li>Standardisation of tokens&#8217; display for <strong>CRM connectors<\/strong>, <strong>WhatsApp numbers<\/strong>, and <strong>Telegram bots<\/strong>. These tokens are now hidden in the Maker, unless the user has the right to modify the entity.\n<ul>\n<li>In the same way, headers\/body\/responses columns in a <strong>Web Service<\/strong> are now hidden as well unless the user has the right to modify the entity.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n<h3 class=\"wp-block-heading\">Reporter<\/h3>\n\n\n<ul>\n<li>For <strong>email and SMS data sources<\/strong>: new column &#8220;Email\/SMS template&#8221;.<\/li>\n<li>For <strong>incoming<\/strong> <strong>emails<\/strong> data sources: the useless &#8220;sender type&#8221; column has been removed.<\/li>\n<li>The search bar is now available on the <strong>data sources page.<img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-3706 aligncenter\" src=\"https:\/\/help.ino.cx\/wp-content\/uploads\/2024\/07\/Capture-de\u0301cran-2024-07-26-a\u0300-11.58.22.png\" alt=\"\" width=\"270\" height=\"176\" \/><\/strong><\/li>\n<\/ul>\n<p><strong>And some bug fixes.<\/strong><\/p>\n\n\n<h2 class=\"wp-block-heading\" style=\"font-size:26px\">New Help center articles<\/h2>\n\n\n<p>Articles detailing the content of each of the Reporter&#8217;s data sources have been added to the help center.<\/p>\n<ul>\n<li><a href=\"https:\/\/help.ino.cx\/index.php\/help-center\/agents-data-source\/\" target=\"_blank\" rel=\"noopener\">Agents<\/a><\/li>\n<li><a href=\"https:\/\/help.ino.cx\/index.php\/help-center\/email-flow-data-source\/\" target=\"_blank\" rel=\"noopener\">Email<\/a><\/li>\n<li><a href=\"https:\/\/help.ino.cx\/index.php\/help-center\/voice-flow-data-source\/\" target=\"_blank\" rel=\"noopener\">Voice<\/a><\/li>\n<li><a href=\"https:\/\/help.ino.cx\/index.php\/help-center\/messaging-data-source\/\" target=\"_blank\" rel=\"noopener\">Messaging<\/a><\/li>\n<li><a href=\"https:\/\/help.ino.cx\/index.php\/help-center\/multi-flow-data-sources\/\" target=\"_blank\" rel=\"noopener\">Multi flow<\/a><\/li>\n<li><a href=\"https:\/\/help.ino.cx\/index.php\/help-center\/payments-data-source\/\" target=\"_blank\" rel=\"noopener\">Payments<\/a><\/li>\n<li><a href=\"https:\/\/help.ino.cx\/index.php\/help-center\/routing-data-source\/\" target=\"_blank\" rel=\"noopener\">Routing<\/a><\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>Summary Banner For messaging and collaborative tools: you can upload and send files from your computer or document center. SMS campaigns: new right in the profile (identical to voice campaigns), inclusion of SMS campaigns in the Banner (&#8220;Campaign&#8221; tab). It is now possible to associate SMS campaigns with CRM cards&#8230;.<\/p>\n","protected":false},"author":3,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[165],"ht-kb-tag":[164],"class_list":["post-3694","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-updates","ht_kb_tag-product-update"],"_links":{"self":[{"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/ht-kb\/3694","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/comments?post=3694"}],"version-history":[{"count":20,"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/ht-kb\/3694\/revisions"}],"predecessor-version":[{"id":3751,"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/ht-kb\/3694\/revisions\/3751"}],"wp:attachment":[{"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/media?parent=3694"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/ht-kb-category?post=3694"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/ht-kb-tag?post=3694"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}