{"id":3620,"date":"2024-05-30T09:53:25","date_gmt":"2024-05-30T07:53:25","guid":{"rendered":"https:\/\/help.ino.cx\/?post_type=ht_kb&#038;p=3620"},"modified":"2024-08-22T15:50:10","modified_gmt":"2024-08-22T13:50:10","slug":"product-update-version-7-whats-new","status":"publish","type":"ht_kb","link":"https:\/\/help.ino.cx\/index.php\/help-center\/product-update-version-7-whats-new\/","title":{"rendered":"PRODUCT UPDATE (VERSION 7) \u2014 WHAT\u2019S NEW?"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\" style=\"font-size:26px\">Summary<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Banner<\/h3>\n\n\n<ul>\n<li><strong>New feature<\/strong>: start a videoconference (from voice or messaging interactions). Once rights have been activated in both queue and profile, a new button appears in your interactions&#8217; &#8220;Options&#8221; menu. For calls, the agent can generate an invitation link to be sent to call participants by SMS or email, and in all cases, the agent is automatically connected to the visio. Once the videoconference has been launched, the voice\/messaging interaction ends.<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-3635\" src=\"https:\/\/help.ino.cx\/wp-content\/uploads\/2024\/05\/Capture-de\u0301cran-2024-05-22-a\u0300-09.43.48.png\" alt=\"\" width=\"600\" height=\"616\" \/><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-3636\" src=\"https:\/\/help.ino.cx\/wp-content\/uploads\/2024\/05\/Capture-de\u0301cran-2024-05-22-a\u0300-09.44.07.png\" alt=\"\" width=\"600\" height=\"679\" \/><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-3641\" src=\"https:\/\/help.ino.cx\/wp-content\/uploads\/2024\/05\/Capture-de\u0301cran-2024-05-22-a\u0300-10.16.32.png\" alt=\"\" width=\"600\" height=\"269\" \/><\/li>\n<\/ul>\n\n\n<h3 class=\"wp-block-heading\">Maker<\/h3>\n\n\n<ul>\n<li>New <strong>Smart routing action:<\/strong> search for an invoice. You can search by: invoice number, invoice ID, customer number, e-mail address and telephone number. If several invoices are found, it is possible to sort from the oldest to the most recent and vice versa.<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-3637\" src=\"https:\/\/help.ino.cx\/wp-content\/uploads\/2024\/05\/2024-05-22_09-48-57-1.gif\" alt=\"\" width=\"600\" height=\"302\" \/><\/li>\n<li>New <strong>public<\/strong> <strong>API routes<\/strong> for interactions and cases, with the following actions: retrieve an interaction, retrieve an interaction&#8217;s list of qualifications, retrieve an interaction&#8217;s records, retrieve information from one or several cases, create\/modify\/delete one or several cases.<\/li>\n<li>New <strong>public<\/strong> <strong>API<\/strong> <strong>route<\/strong> for retrieving speech analytics from a recording.<\/li>\n<li>New <strong>public<\/strong> <strong>API routes<\/strong>\u00a0for retrieving data from data sources.<\/li>\n<li>New <strong>public<\/strong> <strong>API route<\/strong> for retrieving a campaign target information.<\/li>\n<li>For UX purposes, automatic subscription to <strong>voice campaigns<\/strong> is now only available in the <strong>activity<\/strong> (and no longer in the profile).<\/li>\n<li>Conditions added to \u201cInteraction\u201d<strong> customized buttons<\/strong>. There can be up to 10, which you can combine to adjust the visibility of the button.<\/li>\n<\/ul>\n\n\n<h3 class=\"wp-block-heading\">Reporter<\/h3>\n\n\n<ul>\n<li>New <strong>data source<\/strong> for all sent SMS (interactions by agents, from payment feature, from SMS campaigns, from smart routings, etc).<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-3638\" src=\"https:\/\/help.ino.cx\/wp-content\/uploads\/2024\/05\/2024-05-22_09-58-28-1.gif\" alt=\"\" width=\"600\" height=\"268\" \/><\/li>\n<\/ul>\n\n\n<h2 class=\"wp-block-heading\" style=\"font-size:26px\">Additional changes<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Banner<\/h3>\n\n\n<ul>\n<li>New column (&#8220;Configuration&#8221;) and new advanced search parameters for <strong>recordings<\/strong>: mono\/stereo, automatic\/manual.<\/li>\n<li>More data in the \u201c<strong>Sessions<\/strong>\u201d tab: IP address and user agent.<\/li>\n<li><strong>Super admin<\/strong> status: interactions&#8217; history is now accessible independently of the active profile and team.<\/li>\n<li><strong>Smart routing<\/strong>: a brand-new tab in the \u201cSmart routing data\u201d <strong>interaction page <\/strong>(progressing or history), where agents can view all variables set in the smart routing and their value at any time, DTMF keys, check points, etc.<img loading=\"lazy\" decoding=\"async\" class=\"wp-image-3640 size-full aligncenter\" src=\"https:\/\/help.ino.cx\/wp-content\/uploads\/2024\/05\/2024-05-22_10-17-16-1.gif\" alt=\"\" width=\"210\" height=\"382\" \/><\/li>\n<\/ul>\n\n\n<h3 class=\"wp-block-heading\">Maker<\/h3>\n\n\n<ul>\n<li>The <strong>Smart routing action<\/strong> \u201cPay an invoice\u201d has been harmonized with \u201cSearch for an invoice\u201d.<\/li>\n<li><strong>Call transfer<\/strong>: in the customer account settings, it is now possible to choose the number you want to be displayed (original caller ID or custom for an external line, for example) when making external calls and transfers.<\/li>\n<li>For <strong>customized buttons<\/strong>: display conditions can now include the channel and direction.<\/li>\n<li>It is now possible to add &#8220;modify a voice campaign target&#8221; in the workflow triggers&#8217; list via a <strong>webhook<\/strong>.<\/li>\n<\/ul>\n\n\n<h3 class=\"wp-block-heading\">Reporter<\/h3>\n\n\n<p>Changes to<strong> data source<\/strong> columns: additions, deletions and renaming.<\/p>\n<p><strong>Agents<\/strong><\/p>\n<ul>\n<li><strong>Activities<\/strong>: new \u201cManager\u201d column.<\/li>\n<li><strong>Users<\/strong>&#8216; <strong>interactions<\/strong>: \u201cDistribution\/CRM card\/Interaction identifier\u201d are now \u201cDistribution\/CRM card\/Interaction ID\u201d.<\/li>\n<\/ul>\n<p><strong>Email flow<\/strong><\/p>\n<ul>\n<li><strong>Incoming emails:<\/strong>\n<ul>\n<li>\u201cID\u201d is now \u201cInteraction ID\u201d, \u201cSender ID\u201d is now \u201cSender email address\u201d.<\/li>\n<li>New \u201cEmail subject\u201d and \u201cInbox\u201d columns.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Outgoing emails<\/strong>: same changes.<\/li>\n<\/ul>\n<p><strong>Messaging flow<\/strong><\/p>\n<ul>\n<li><strong>Incoming messages distribution:<\/strong>\n<ul>\n<li>New columns \u201cMessaging type\u201d, \u201cCall switched to video\u201d, \u201cVideo call wait time\u201d, \u201cVideo call duration\u201d.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Outgoing message distribution<\/strong>: same changes.<\/li>\n<li><strong>Messages:<\/strong>\n<ul>\n<li>\u201cID\u201d is now \u201cInteraction ID&#8221;, \u201cOrigin of session\u201d is now \u201cMessaging type\u201d.<\/li>\n<li>Deleted columns: \u201cEntry point type\u201d, \u201cAnchors\u201d.<\/li>\n<li>New columns: \u201cCorrespondent\u201d, \u201cCheckpoints\u201d, \u201cCall switched to video (Distribution)\u201d, \u201cVideo call wait time (Distribution)\u201d, \u201cVideo call duration (Distribution)\u201d.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>Voice flow<\/strong><\/p>\n<ul>\n<li><strong>Incoming call distribution:<\/strong>\n<ul>\n<li>New columns \u201cCall switched to video\u201d, \u201cVideo call wait time\u201d, \u201cVideo call duration\u201d.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Outgoing call distribution<\/strong>: same changes.<\/li>\n<li><strong>Incoming calls:<\/strong>\n<ul>\n<li>\u201cID\u201d is now \u201cInteraction ID\u201d.<\/li>\n<li>New columns \u201cCall switched to video (Distribution)\u201d, \u201cVideo call wait time (Distribution)\u201d, \u201cVideo call duration (Distribution)\u201d.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>Multi flow<\/strong><\/p>\n<ul>\n<li><strong>Distributions<\/strong>:\n<ul>\n<li>New \u201cMessaging type\u201d and \u201cManager\u201d columns.<\/li>\n<li>&#8220;Customer number\u201d is now \u201dCorrespondent&#8221;.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Interactions<\/strong>:\n<ul>\n<li>\u201cID\u201d is now \u201cInteraction ID\u201d, \u201cCall date\u201d is now \u201cInteraction date\u201d, column \u201cCustomer number\u201d is now \u201cCorrespondent\u201d.<\/li>\n<li>New columns: \u201cCall switched to video (Distribution)\u201d, \u201cVideo call wait time (Distribution)\u201d, \u201cVideo call duration (Distribution)\u201d.<\/li>\n<li>Deleted column: \u201cAnchors\u201d.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>Payments <\/strong><\/p>\n<ul>\n<li><strong>Invoices<\/strong>:\n<ul>\n<li>\u201cID\u201d is now \u201cInvoice ID\u201d.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>And some bug fixes.<\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>Summary Banner New feature: start a videoconference (from voice or messaging interactions). Once rights have been activated in both queue and profile, a new button appears in your interactions&#8217; &#8220;Options&#8221; menu. For calls, the agent can generate an invitation link to be sent to call participants by SMS or email,&#8230;<\/p>\n","protected":false},"author":3,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[165],"ht-kb-tag":[164],"class_list":["post-3620","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-updates","ht_kb_tag-product-update"],"_links":{"self":[{"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/ht-kb\/3620","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/comments?post=3620"}],"version-history":[{"count":19,"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/ht-kb\/3620\/revisions"}],"predecessor-version":[{"id":3733,"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/ht-kb\/3620\/revisions\/3733"}],"wp:attachment":[{"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/media?parent=3620"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/ht-kb-category?post=3620"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/ht-kb-tag?post=3620"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}