{"id":3519,"date":"2024-02-29T09:13:10","date_gmt":"2024-02-29T08:13:10","guid":{"rendered":"https:\/\/help.ino.cx\/?post_type=ht_kb&p=3519"},"modified":"2024-08-22T15:55:01","modified_gmt":"2024-08-22T13:55:01","slug":"product-update-version-5-whats-new","status":"publish","type":"ht_kb","link":"https:\/\/help.ino.cx\/index.php\/help-center\/product-update-version-5-whats-new\/","title":{"rendered":"PRODUCT UPDATE (VERSION 5) \u2014 WHAT\u2019S NEW?"},"content":{"rendered":"\n

Summary<\/strong><\/h2>\n\n\n\n

Maker<\/strong><\/h2>\n\n\n

New feature: repository connectors.<\/strong> Data can be kept at INO and\/or stored elsewhere. S3 and FTP(S) are available, and a test button lets you check the connection. You can store data from voice mailboxes<\/strong>, queues<\/strong>, IVR recorders<\/strong> and campaigns<\/strong> (voice only).\"\"<\/p>\n\n\n

Omnichannel<\/strong><\/h2>\n\n\n
    \n
  • Timing of interactions on automatic acceptance<\/strong>: it is now possible to set a presentation duration, so all advisors can hear the ringing notification.\"\"<\/li>\n<\/ul>\n\n\n

    Supervision<\/strong><\/h2>\n\n\n
      \n
    • New column in “Advisors<\/strong>” to view the agent’s phone line status in real time.<\/li>\n
    • Addition of the agent’s “Status<\/strong>” column, which changes according to their actions: free, on the phone, etc.<\/li>\n
    • New “Hang up advisor calls<\/strong>” button for managers only. This is only possible if the agent has a call in progress. The agent gets an informative message and goes into post-interaction.<\/li>\n<\/ul>\n\n\n

      CRM<\/strong><\/h2>\n\n\n

      New object for Salesforce connectors: Lead.<\/strong>\"\"<\/p>\n\n\n

      Additional changes<\/strong><\/h2>\n\n\n\n

      Public API<\/h3>\n\n\n

      New API routes are available:<\/strong> SMS campaigns, qualifications, CRM, repository connectors.<\/p>\n\n\n

      Banner<\/h3>\n\n\n
        \n
      • Campaign call records<\/strong> are now available in Quality Management.<\/li>\n
      • The “from” field in an email is overwritten by the “reply-to” field if set.<\/li>\n<\/ul>\n\n\n

        Reporter<\/h3>\n\n\n
          \n
        • Column formats are limited to avoid inconsistencies.<\/li>\n
        • It is now possible to generate a scheduled report<\/strong> on data older than 30 days.<\/li>\n<\/ul>\n

          And some bug fixes.<\/strong><\/p>","protected":false},"excerpt":{"rendered":"

          Summary Maker New feature: repository connectors. Data can be kept at INO and\/or stored elsewhere. S3 and FTP(S) are available, and a test button lets you check the connection. You can store data from voice mailboxes, queues, IVR recorders and campaigns (voice only). Omnichannel Timing of interactions on automatic acceptance:…<\/p>\n","protected":false},"author":3,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[165],"ht-kb-tag":[164],"class_list":["post-3519","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-updates","ht_kb_tag-product-update"],"_links":{"self":[{"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/ht-kb\/3519","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/comments?post=3519"}],"version-history":[{"count":7,"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/ht-kb\/3519\/revisions"}],"predecessor-version":[{"id":3739,"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/ht-kb\/3519\/revisions\/3739"}],"wp:attachment":[{"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/media?parent=3519"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/ht-kb-category?post=3519"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/ht-kb-tag?post=3519"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}