{"id":3459,"date":"2023-10-26T15:01:17","date_gmt":"2023-10-26T13:01:17","guid":{"rendered":"https:\/\/help.ino.cx\/?post_type=ht_kb&#038;p=3459"},"modified":"2023-10-27T10:06:30","modified_gmt":"2023-10-27T08:06:30","slug":"product-update-version-3-whats-new","status":"publish","type":"ht_kb","link":"https:\/\/help.ino.cx\/index.php\/help-center\/product-update-version-3-whats-new\/","title":{"rendered":"PRODUCT UPDATE (VERSION 3) \u2014 WHAT\u2019S NEW?"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\" style=\"font-size:26px\">Summary<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"font-size:26px\">Omnichannel<\/h2>\n\n\n<ul>\n<li><strong>New &#8220;Outgoing&#8221; channel tab<\/strong> for the &#8220;Advisors&#8221; part of the Supervision, with updated &#8220;Perfomances&#8221; column.<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-3461\" src=\"https:\/\/help.ino.cx\/wp-content\/uploads\/2023\/10\/Capture-de\u0301cran-2023-10-26-a\u0300-11.12.05.png\" alt=\"\" width=\"600\" height=\"193\" \/><\/p>\n<ul>\n<li><strong>API interframes communication<\/strong>: a system for sending events to the mother pop-up from the Banner, complete with documentation.<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-3462\" src=\"https:\/\/help.ino.cx\/wp-content\/uploads\/2023\/10\/2023-10-26_11-46-11-1.gif\" alt=\"\" width=\"600\" height=\"241\" \/><\/p>\n<ul>\n<li><strong>Chrome extension<\/strong>: with several features such as automatic connection, click to call, Banner opening in pop-up mode, and phone number detection.<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-3463\" src=\"https:\/\/help.ino.cx\/wp-content\/uploads\/2023\/10\/image2.png\" alt=\"\" width=\"600\" height=\"416\" \/><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-3464\" src=\"https:\/\/help.ino.cx\/wp-content\/uploads\/2023\/10\/image3.png\" alt=\"\" width=\"600\" height=\"394\" \/><\/p>\n\n\n<h2 class=\"wp-block-heading\" style=\"font-size:26px\">CRM<\/h2>\n\n\n<ul>\n<li>New CRM integrations available: <strong>Zoho Desk<\/strong> and <strong>Zoho CRM<\/strong>. They work pretty similarly to the Salesforce one, with a customer identifier and a secret key.<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-3467\" src=\"https:\/\/help.ino.cx\/wp-content\/uploads\/2023\/10\/Capture-de\u0301cran-2023-10-26-a\u0300-14.59.56.png\" alt=\"\" width=\"600\" height=\"165\" \/><\/li>\n<\/ul>\n<p>But, what are the features?<\/p>\n<ul>\n<li>With the customized buttons, the CRM card will be automatically opened in the Banner.<\/li>\n<li>Whenever you edit a CRM card in the Banner, the changes you make are then uploaded in Zoho.<\/li>\n<li>If you have multiple Zoho accounts, you can use the same secret key for Zoho Desk.<\/li>\n<li>You can select your Zoho object (the &#8220;entry point&#8221; for Zoho): contacts or accounts.<\/li>\n<\/ul>\n\n\n<h2 class=\"wp-block-heading\" style=\"font-size:26px\">Supervision<\/h2>\n\n\n<ul>\n<li>You can now <strong>deactivate the Supervision module<\/strong> from your client account settings (in the Maker).<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-3466\" src=\"https:\/\/help.ino.cx\/wp-content\/uploads\/2023\/10\/Capture-de\u0301cran-2023-10-26-a\u0300-14.57.04.png\" alt=\"\" width=\"600\" height=\"197\" \/><\/li>\n<\/ul>\n\n\n<h2 class=\"wp-block-heading\" style=\"font-size:26px\">Security<\/h2>\n\n\n<p>It is no longer possible to assign a deactivated user for:<\/p>\n<ul>\n<li>Cases.<\/li>\n<li>flash messages (Supervision).<\/li>\n<li>the &#8220;Distribution to user&#8221; Smart routing action.<\/li>\n<\/ul>\n<p>It is also impossible to include or interact with them in conversations (pair and group).<\/p>\n<p><strong>And some bug fixes.<\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>Summary Omnichannel New &#8220;Outgoing&#8221; channel tab for the &#8220;Advisors&#8221; part of the Supervision, with updated &#8220;Perfomances&#8221; column. API interframes communication: a system for sending events to the mother pop-up from the Banner, complete with documentation. Chrome extension: with several features such as automatic connection, click to call, Banner opening in&#8230;<\/p>\n","protected":false},"author":3,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[165],"ht-kb-tag":[164],"class_list":["post-3459","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-updates","ht_kb_tag-product-update"],"_links":{"self":[{"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/ht-kb\/3459","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/comments?post=3459"}],"version-history":[{"count":5,"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/ht-kb\/3459\/revisions"}],"predecessor-version":[{"id":3472,"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/ht-kb\/3459\/revisions\/3472"}],"wp:attachment":[{"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/media?parent=3459"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/ht-kb-category?post=3459"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/ht-kb-tag?post=3459"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}