{"id":3374,"date":"2023-08-03T10:05:44","date_gmt":"2023-08-03T08:05:44","guid":{"rendered":"https:\/\/help.ino.cx\/?post_type=ht_kb&#038;p=3374"},"modified":"2023-09-29T08:22:25","modified_gmt":"2023-09-29T06:22:25","slug":"product-update-4-1-0-whats-new","status":"publish","type":"ht_kb","link":"https:\/\/help.ino.cx\/index.php\/help-center\/product-update-4-1-0-whats-new\/","title":{"rendered":"Product update (version 1) \u2014 What&#8217;s new?"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\" style=\"font-size:26px\">Summary<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Omnichannel<\/h3>\n\n\n<ul>\n<li><strong>Queues<\/strong>: overflow rules by proportion of connected users can now be set up in the &#8220;Waiting&#8221; section.<\/li>\n<li><strong>Queue<\/strong> <strong>waiting indication (<\/strong>time and queue position) can now be set up in the &#8220;Waiting&#8221; section.<\/li>\n<\/ul>\n\n\n<h3 class=\"wp-block-heading\">Messaging<\/h3>\n\n\n<ul>\n<li><strong>Transfer<\/strong> your ongoing interaction to another agent, a queue, or a Smart routing!<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-3376 aligncenter\" src=\"https:\/\/help.ino.cx\/wp-content\/uploads\/2023\/08\/2023-08-01_13-56-40-1.gif\" alt=\"\" width=\"339\" height=\"468\"><\/p>\n\n\n<h3 class=\"wp-block-heading\">Stats<\/h3>\n\n\n<p><strong>Reporter<\/strong><\/p>\n<ul>\n<li>Brand new <strong>calculated datas<\/strong> for better KPIs.<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-3390\" src=\"https:\/\/help.ino.cx\/wp-content\/uploads\/2023\/08\/2023-08-03_15-38-26-1.gif\" alt=\"\" width=\"600\" height=\"433\"><\/li>\n<\/ul>\n\n\n<h2 class=\"wp-block-heading\" style=\"font-size:26px\">Additional changes<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Email<\/h3>\n\n\n<ul>\n<li>Spam: if an email is detected as a spam, it is flagged as such. (Note: any email containing any form of malware cannot enter INO CX.)<\/li>\n<\/ul>\n\n\n<h3 class=\"wp-block-heading\">Messaging &amp; tools<\/h3>\n\n\n<ul>\n<li>Each message (in <strong>messaging interactions<\/strong> and <strong>group conversations<\/strong>) now displays &#8220;seen by (user)&#8221; data.<\/li>\n<\/ul>\n\n\n<h3 class=\"wp-block-heading\">Banner<\/h3>\n\n\n<ul>\n<li><strong>Personal voicemail<\/strong> messages can now be deleted in bulk in the dedicated tab.<\/li>\n<li>Automatic <strong>custom buttons<\/strong> are now available for Web Services (Smart license only).<\/li>\n<\/ul>\n\n\n<h3 class=\"wp-block-heading\">Maker<\/h3>\n\n\n<ul>\n<li>New <strong>profile<\/strong> right: collaborative. 4 options.<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-3380\" src=\"https:\/\/help.ino.cx\/wp-content\/uploads\/2023\/08\/Capture-de\u0301cran-2023-08-01-a\u0300-15.28.15.png\" alt=\"\" width=\"600\" height=\"103\"><\/li>\n<li>New <strong>role<\/strong> tab: all apps, with the &#8220;My account&#8221; option (complementary to the &#8220;Users&#8221; module&#8217;s rights).<\/li>\n<li>New outgoing branches for the &#8220;Distribution to a queue&#8221; <strong>Smart routing action<\/strong>: treated, untreated, overflow, dissuasion by user\/timeout, ID not found.<\/li>\n<li>Data import and export are now available for <strong>directories<\/strong> and <strong>values tables<\/strong>, with .CSV template files.<\/li>\n<li><strong>Webhook<\/strong> connection test is now similar to the Web Service one.<\/li>\n<li>More <strong>API<\/strong> routes for interactions (accept, end, start\/cancel\/release transfer, etc.) and users\u2019 information (activities, active profile, activated channels, logout, etc.), routing (transfer rules), voice messages and case layouts.<\/li>\n<li>Special credit cards (for testing purposes only) are now available for <strong>sandbox payment modules<\/strong>.<\/li>\n<li>New <strong>magical inputs:<\/strong> distributionLifeItem.status and distributionLifeItem.distributionQueueID. There are 3 possible statuses: <strong>treated, dissuaded, canceled.<\/strong><\/li>\n<\/ul>\n\n\n<h3 class=\"wp-block-heading\">Ux<\/h3>\n\n\n<ul>\n<li>Search by phone number (&#8220;Records&#8221; in &#8220;Quality Management&#8221;).<\/li>\n<li>Too many missed interactions: now, a new message is displayed on the screen to inform the agent that their channels are deactivated.<\/li>\n<li>More information on interaction failure displayed to user: busy, unassigned number, etc.<\/li>\n<\/ul>\n<p><strong>And some bug fixes.<\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>Summary Omnichannel Queues: overflow rules by proportion of connected users can now be set up in the &#8220;Waiting&#8221; section. Queue waiting indication (time and queue position) can now be set up in the &#8220;Waiting&#8221; section. Messaging Transfer your ongoing interaction to another agent, a queue, or a Smart routing! Stats&#8230;<\/p>\n","protected":false},"author":3,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[165],"ht-kb-tag":[164],"class_list":["post-3374","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-updates","ht_kb_tag-product-update"],"_links":{"self":[{"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/ht-kb\/3374","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/comments?post=3374"}],"version-history":[{"count":14,"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/ht-kb\/3374\/revisions"}],"predecessor-version":[{"id":3427,"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/ht-kb\/3374\/revisions\/3427"}],"wp:attachment":[{"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/media?parent=3374"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/ht-kb-category?post=3374"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/ht-kb-tag?post=3374"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}