{"id":3194,"date":"2023-02-03T10:39:20","date_gmt":"2023-02-03T09:39:20","guid":{"rendered":"https:\/\/help.ino.cx\/?post_type=ht_kb&p=3194"},"modified":"2026-05-05T16:41:46","modified_gmt":"2026-05-05T14:41:46","slug":"mailboxes-how-to-use-them","status":"publish","type":"ht_kb","link":"https:\/\/help.ino.cx\/index.php\/help-center\/mailboxes-how-to-use-them\/","title":{"rendered":"Mailboxes – Set them up"},"content":{"rendered":"\n
\"Smart<\/figure>\n\n\n\n

[Reading time: 5 minutes<\/em>]<\/p>\n\n\n\n

Overview<\/h2>\n\n\n\n

A mailbox<\/strong> in INO cx is an email identity used to receive and send emails through the platform. Each mailbox is defined by a display name and an email address, composed of a local part and one of the email domains configured in your organisation.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Mailboxes are managed from the Maker > Endpoints > Mailboxes<\/strong> submodule. When you create a mailbox, INO cx generates a unique alias<\/strong> (for example abc123@yourdomain.ino.cx<\/code>). You must then configure a forwarding rule in your email provider so that messages sent to your real email address are redirected to this alias \u2014 this is how emails reach the INO cx platform.<\/p>\n\n\n\n

Once configured, mailboxes can be linked to one or more distribution queues<\/strong>. Each queue has a default mailbox<\/strong> used as the sender address for outgoing emails from that queue.<\/p>\n\n\n\n

Limit:<\/strong> up to 50 mailboxes per organisation.<\/p>\n\n\n\n

1. Prerequisites<\/h2>\n\n\n\n

Before creating a mailbox, make sure the following elements are in place:<\/p>\n\n\n\n