{"id":3184,"date":"2023-02-01T10:00:39","date_gmt":"2023-02-01T09:00:39","guid":{"rendered":"https:\/\/help.ino.cx\/?post_type=ht_kb&#038;p=3184"},"modified":"2023-02-24T10:11:46","modified_gmt":"2023-02-24T09:11:46","slug":"distribution-groups","status":"publish","type":"ht_kb","link":"https:\/\/help.ino.cx\/index.php\/help-center\/distribution-groups\/","title":{"rendered":"Distribution groups"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-3185\" src=\"https:\/\/help.ino.cx\/wp-content\/uploads\/2023\/01\/Capture-de\u0301cran-2023-01-27-a\u0300-16.06.33.png\" alt=\"\" width=\"600\" height=\"152\"><\/p>\n\n\n<h2 class=\"wp-block-heading\" style=\"font-size:26px\">Overview<\/h2>\n\n\n<p>Distribution groups allow you to group and prioritize your queues and then establish your transfer rules or use it in a Smart routing. In this article we will see how to create and configure them according to your needs.<\/p>\n\n\n<h2 class=\"wp-block-heading\" style=\"font-size:26px\">Prerequisites<\/h2>\n\n\n<ul>\n<li>The <a href=\"https:\/\/help.ino.cx\/index.php\/help-center\/how-to-set-up-a-queue\/\" target=\"_blank\" rel=\"noopener\">queues<\/a> you intend to use.<\/li>\n<\/ul>\n\n\n<h2 class=\"wp-block-heading\" style=\"font-size:26px\">Configuring<\/h2>\n\n\n<p>The distribution groups are created in the Maker, in the second tab of the queues.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-3188\" src=\"https:\/\/help.ino.cx\/wp-content\/uploads\/2023\/01\/2023-01-27_16-27-04-1.gif\" alt=\"\" width=\"600\" height=\"264\" \/><\/p>\n\n\n<h3 class=\"wp-block-heading\">Creation<\/h3>\n\n\n<p>First, you&#8217;ll have to create your distribution group, with its name and tag (see the <a href=\"https:\/\/help.ino.cx\/index.php\/help-center\/tags-how-to-use-them\/\" target=\"_blank\" rel=\"noopener\">dedicated article<\/a>).<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-3186\" src=\"https:\/\/help.ino.cx\/wp-content\/uploads\/2023\/01\/2023-01-27_16-07-29-1.gif\" alt=\"\" width=\"600\" height=\"303\"><\/p>\n\n\n<h3 class=\"wp-block-heading\">Adding queues<\/h3>\n\n\n<p>Once your distribution group is created, you can add up to 50 queues to it, always following the same rule: each queue has a certain weight, and <strong>the sum of the queues&#8217; weights must equal 100.<\/strong><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-3187\" src=\"https:\/\/help.ino.cx\/wp-content\/uploads\/2023\/01\/2023-01-27_16-08-57-1.gif\" alt=\"\" width=\"600\" height=\"174\" \/><\/p>\n<p>The weight of each queue will determine its importance: <strong>the higher the weight, the higher the priority.<\/strong><\/p>\n<p>Once it&#8217;s done, you can use this with your transfer rules, or in a Smart routing.<\/p>\n\n\n<h3 class=\"wp-block-heading\">Smart routing<\/h3>\n\n\n<p>A distribution group can be used instead of a queue with the &#8220;Distribution to a queue&#8221; action of a Smart routing.<\/p>\n<p>For more details, see the <a href=\"https:\/\/help.ino.cx\/index.php\/help-center\/how-to-create-a-smart-routing-voice\/?customize_changeset_uuid=a6612a92-39f2-4dcf-8346-5c7529925833\" target=\"_blank\" rel=\"noopener\">dedicated article.<\/a><\/p>\n\n\n<h2 class=\"wp-block-heading\" style=\"font-size:26px\">TIPS<\/h2>\n\n\n<ul>\n<li>The weight of each queue can be modified at any time.<\/li>\n<\/ul>\n\n\n<h2 class=\"wp-block-heading\" style=\"font-size:26px\">RELATED CONTENTS<\/h2>\n\n\n<ul>\n<li><a href=\"https:\/\/help.ino.cx\/wp-admin\/customize.php?url=https%3A%2F%2Fhelp.ino.cx%2F\" target=\"_blank\" rel=\"noopener\">How to set up a queue<\/a><\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>Distribution groups allow you to group and prioritize your queues and then establish your transfer rules or use it in a Smart routing. In this article we will see how to create and configure them according to your needs.<\/p>\n","protected":false},"author":3,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[146,105],"ht-kb-tag":[147,131],"class_list":["post-3184","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-as-an-administrator","ht_kb_category-using-ino","ht_kb_tag-admin","ht_kb_tag-maker"],"_links":{"self":[{"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/ht-kb\/3184","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/comments?post=3184"}],"version-history":[{"count":3,"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/ht-kb\/3184\/revisions"}],"predecessor-version":[{"id":3243,"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/ht-kb\/3184\/revisions\/3243"}],"wp:attachment":[{"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/media?parent=3184"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/ht-kb-category?post=3184"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/ht-kb-tag?post=3184"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}