{"id":3122,"date":"2023-01-19T10:48:05","date_gmt":"2023-01-19T09:48:05","guid":{"rendered":"https:\/\/help.ino.cx\/?post_type=ht_kb&#038;p=3122"},"modified":"2023-01-19T10:48:06","modified_gmt":"2023-01-19T09:48:06","slug":"voice-mailboxes-smart-routing-action","status":"publish","type":"ht_kb","link":"https:\/\/help.ino.cx\/index.php\/help-center\/voice-mailboxes-smart-routing-action\/","title":{"rendered":"Voice mailboxes: Smart routing action"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\" style=\"font-size:26px\">Overview<\/h2>\n\n\n\n<p>The &#8220;Distribution to a voice mailbox&#8221; action is only present for voice Smart routings, and asks to choose between the voice mailbox and the reference.<\/p>\n\n\n\n<p>For more information, please refer to the article on creating and setting up <a href=\"https:\/\/help.ino.cx\/index.php\/help-center\/voice-mailboxes\/\" target=\"_blank\" rel=\"noreferrer noopener\">voice mailboxes<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"font-size:26px\">Using the action<\/h2>\n\n\n<p>The action can be inserted at any point in the Smart routing.<\/p>\n\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-3076\" src=\"https:\/\/help.ino.cx\/wp-content\/uploads\/2023\/01\/Capture-de\u0301cran-2023-01-05-a\u0300-15.12.13.png\" alt=\"\" width=\"600\" height=\"304\" \/><\/p>\n<p>As with any Smart Routing action, you can choose whether or not to record its passage in order to obtain additional data.<\/p>\n\n\n<h2 class=\"wp-block-heading\" style=\"font-size:26px\">Related contents<\/h2>\n\n\n<ul>\n<li><a href=\"https:\/\/help.ino.cx\/index.php\/help-center\/what-is-a-smart-routing\/\" target=\"_blank\" rel=\"noopener\">What is a Smart routing?<\/a><\/li>\n<li><a href=\"https:\/\/help.ino.cx\/index.php\/help-center\/how-to-create-a-smart-routing-voice\/\" target=\"_blank\" rel=\"noopener\">How to create a Smart routing: voice<\/a><\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>The &#8220;Distribution to a voice mailbox&#8221; action is only present for voice Smart routings, and asks to choose between the voice mailbox and the reference.<\/p>\n","protected":false},"author":3,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[146,105],"ht-kb-tag":[123],"class_list":["post-3122","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-as-an-administrator","ht_kb_category-using-ino","ht_kb_tag-smart-routing"],"_links":{"self":[{"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/ht-kb\/3122","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/comments?post=3122"}],"version-history":[{"count":2,"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/ht-kb\/3122\/revisions"}],"predecessor-version":[{"id":3132,"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/ht-kb\/3122\/revisions\/3132"}],"wp:attachment":[{"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/media?parent=3122"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/ht-kb-category?post=3122"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/help.ino.cx\/index.php\/wp-json\/wp\/v2\/ht-kb-tag?post=3122"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}