{"id":3086,"date":"2023-01-13T11:30:24","date_gmt":"2023-01-13T10:30:24","guid":{"rendered":"https:\/\/help.ino.cx\/?post_type=ht_kb&p=3086"},"modified":"2026-01-22T10:15:02","modified_gmt":"2026-01-22T09:15:02","slug":"small-banner-an-overview","status":"publish","type":"ht_kb","link":"https:\/\/help.ino.cx\/index.php\/help-center\/small-banner-an-overview\/","title":{"rendered":"Small Banner: an overview"},"content":{"rendered":"\n
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[Reading time: 3 minutes<\/em>]<\/p>\n\n\n\n

Overview<\/h2>\n\n\n

The Small Banner<\/strong> is a compact panel that gives agents quick access to their main personal workspaces and actions. It allows you to monitor ongoing interactions, open new ones, and switch between key views without interrupting your workflow.<\/p>\n

The content and behavior of the small banner depend on user preferences<\/strong> and permissions configured in the Maker<\/strong>.<\/p>\n\n\n

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1. Rights and settings<\/h2>\n\n\n\n

Each user can customize how the small banner behaves from Maker > User capsule > My account<\/strong>, under Preferences<\/em>.<\/p>\n\n\n\n

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The following settings are available:<\/p>\n\n\n\n

You can choose whether the small banner is displayed on the right<\/strong> or left<\/strong> side of the interface.<\/p>\n\n\n\n

You can enable or disable popup mode<\/strong>. When popup mode is enabled, the small banner opens as an overlay instead of being fixed in the interface.<\/p>\n\n\n\n

You can define which tab opens by default when the small banner is displayed. The available options are:<\/p>\n\n\n\n