{"id":3016,"date":"2022-11-25T10:27:49","date_gmt":"2022-11-25T09:27:49","guid":{"rendered":"https:\/\/help.ino.cx\/?post_type=ht_kb&p=3016"},"modified":"2025-04-24T09:49:08","modified_gmt":"2025-04-24T07:49:08","slug":"ivr-recorders","status":"publish","type":"ht_kb","link":"https:\/\/help.ino.cx\/index.php\/help-center\/ivr-recorders\/","title":{"rendered":"IVR recorder – Set it up"},"content":{"rendered":"\n
\"L\u2019attribut<\/figure>\n\n\n\n

[Reading time: 2 minutes<\/em>]<\/p>\n\n\n\n

Overview<\/strong><\/h2>\n\n\n\n

An IVR recorder is an action that records everything while a customer is interacting with an Interactive Voice Response (what the customer says, voice announcements, waiting music, etc.).<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

As a reminder, in an IVR, callers are offered a choice to select different options by pressing numbers. Pressing a digit on the telephone keypad selects the appropriate action\/response according to the digit pressed.<\/p>\n\n\n\n

IVR recording lasts for the duration of the caller’s journey through the IVR.<\/p>\n\n\n\n

Note: As soon as there is a distribution action, the recording stops.<\/em><\/p>\n\n\n\n

I – Prerequisites<\/h2>\n\n\n\n

The user must have the rights granted on the Maker, in the role, for IVR Recorders: modification, creation, deletion, download.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

II – Manage IVR recorders<\/h2>\n\n\n\n

To create an IVR recorder, go to the Maker, Toolbox module, IVR Recorders sub-module.<\/p>\n\n\n\n

1. IVR recorders list<\/h3>\n\n\n\n

The list of IVR recorders appears, if any have already been created.<\/p>\n\n\n\n

For each recorder, you’ll see:<\/p>\n\n\n\n