{"id":1168,"date":"2022-07-07T09:18:54","date_gmt":"2022-07-07T07:18:54","guid":{"rendered":"https:\/\/help.ino.cx\/?post_type=ht_kb&p=1168"},"modified":"2023-01-13T10:20:02","modified_gmt":"2023-01-13T09:20:02","slug":"the-banners-collaborative-tools","status":"publish","type":"ht_kb","link":"https:\/\/help.ino.cx\/index.php\/help-center\/the-banners-collaborative-tools\/","title":{"rendered":"The banner’s collaborative tools"},"content":{"rendered":"\n

Overview<\/h2>\n\n\n

These tools are available to any user with an Essentials<\/strong> or Smart<\/strong> license. Here we will introduce and explain each of them.<\/p>\n\n\n

Direct call<\/h2>\n\n\n

Only accessible if the user has the right to the voice channel, it allows a phone call to a colleague, a superior, or to an external party.
Unlike a smart call, its functionality is limited: no recording, for example.<\/p>\n

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Direct chat<\/h2>\n\n\n

The chat appears in the conversation tab of the mini screen, and a notification alerts the agent to messages waiting to be read.<\/p>\n

The interface is similar to applications such as Slack, with time-stamped messages, reactions and emojis. However<\/strong>, as on Slack, messages before a certain date are automatically deleted. You can save them for future reference via the “Information” button at the top right of the conversation.<\/p>\n

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Direct calls will also appear in the chat.<\/p>\n

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Group Chat<\/h2>\n\n\n

The group discussion works in the same way, except that you can have up to 15 participants.<\/p>\n\n\n

Video call<\/h2>\n\n\n

You can initiate a video call from a direct or group conversation, the participants will be notified of the call and (maybe) join it.<\/p>\n

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Related contents<\/h2>\n\n\n