Overview
Once set up, the mailbox will allow you to process your email interactions directly in INO’s Banner, whether it’s coming from a queue, a Smart routing, or a payment module.
In this article, we will see how to add a mailbox and then integrate it. For the adding of an email domain, please see the dedicated article.
Prerequisites
- The email adress(es) you need.
Configuring
Creation & integration
Upon creation, you will need to enter a name, the email address used according to the pre-configured domain, choose your time zone, the default language for emails, and a starting and/or end-of-interaction Smart routing.
The alias is very important: it is the redirection address from the original email to INO, which will then allow you to create and process emails from the Banner.
Queues
A mailbox can only be used with an end-of-interaction queue: outgoing emails will be displayed with the original address.
Here you can, for example, configure the sending of an automatic confirmation email.
Smart routing actions
The mailbox can only be used here with the “Send email” action and only for a “basic” email.
For more information, see the dedicated article.
Payment modules
Here, your email address will be used as an entry point for the payment module. You can also add an SMS number.
Preview
Here is a preview of an email displayed in the Banner.
Tips
- You can change at any time the Smart routing(s) associated to a mailbox, as well as their version (test or development).
Frequently asked questions
WIP
Related contents
- Configuring an email domain
- Payment modules
- How to set up a queue