CRMs v2 – Use them
[Reading time: 8 minutes] Overview The CRMs v2 module in the Banner allows agents to search, consult, and manage CRM...
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Using INO CX
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Messaging pool in the Banner
[Reading time: 3 minutes] Overview The messaging pool centralizes all incoming interactions from SMS, WhatsApp, Telegram, Messenger, and the Chat... -
SMS campaigns – Use them
[Reading time: 2 minutes] Overview The SMS Campaigns feature allows you to send predefined SMS messages to a list of... -
My statistics today (small banner)
[Reading time: 2 minutes] Overview The My Statistics Today tab in the small banner displays your personal daily statistics. Data... -
Voicemail – Use it
[Reading time: 2 minutes] Overview The Voicemail area in the Banner provides access to all messages left in voicemail boxes... -
Recordings – Use them
[Reading time: 2 minutes] Overview This article explains how to use the Recordings sub-module in the Quality Management module. You... -
Knowledge base and document center – Use them
[Reading time: 2 minutes] Overview The Knowledge base and the Document center are two resources available directly from the Banner.... -
WhatsApp campaigns – Use them
[Reading time: 2 minutes] Overview The WhatsApp Campaigns feature allows you to send predefined WhatsApp messages to a list of...
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