Updates

Summary Omnichannel Queues: overflow rules by proportion of connected users can now be set up in the “Waiting” section. Queue...

Summary Omnichannel Smart routing actions: new “Prioritize” parameter in the “Distribution to queue” action. Email New action: detect keywords (in...

Summary Omnichannel New “Outgoing” channel tab for the “Advisors” part of the Supervision, with updated “Perfomances” column. API interframes communication:...

Summary Global Single Sign-On is now available on INO cx with SAML 2.0. New “Home page” tab for all three...

Summary Maker New feature: repository connectors. Data can be kept at INO and/or stored elsewhere. S3 and FTP(S) are available,...

Summary Banner New feature: Scripts. Available for calls and messaging. They guide the advisor through the interaction, and can then...

Summary Banner New feature: start a videoconference (from voice or messaging interactions). Once rights have been activated in both queue...

Summary Banner For messaging and collaborative tools: you can upload and send files from your computer or document center. SMS...

Summary Banner New parameter in queues and voice campaigns to inform an agent they are supervised: during a call, if...

Highlights Maker Banner In the realtime Supervision module, a new column (number of messages awaiting reply) has also been added...

Highlights Maker Banner Supervision Reporter Connector UX global Additional changes Maker Banner Reporter Remember to add new columns to your...

Highlights Maker This new feature opens up a whole new range of possibilities for CRMs. Banner Reporter API, webhooks and...