As a supervisor

As its name implies, the supervision module of the Banner displays an overview of your connected agents' activity: queues, connected agents, pool of pending interactions and campaigns.

Supervision allows you to see in real time the activity related to your queues, what your agents are doing, to manage them and your voice campaigns. In this article, we will review its different tabs and features.

The interaction history displays all the details of interactions made over 3 months, regardless of the channel (voice, email, messaging), direction (inbound or outbound) and type (direct or Smart). In this article, we will see how to best use this module of the Banner.