As a reporter

[Reading time: 3 minutes] Overview An Exploration is created in the Reporter, either from the Data Sources module or directly...

A KPI (Key Performance Indicator) is used to measure performance: number of calls, average duration, quality of service, etc. They are created in the Reporter's Explorations, and can then be used in dashboards or exported.

In an exploration, the calculated data is used to create a KPI that is not available with the proposed models, or to refine an existing KPI. In this article, we'll look at how to create and use them.